At a Glance
- Tasks: Engage with customers through calls, building relationships and promoting finance products.
- Company: Join Volkswagen Financial Services, a leader in automotive finance solutions.
- Benefits: Enjoy a competitive salary, hybrid work, company car options, and 27 days holiday.
- Why this job: Be part of a dynamic team focused on customer success and sales growth.
- Qualifications: Sales experience preferred; strong communication and customer service skills required.
- Other info: Diversity and inclusion are core values; all applicants are welcome.
The predicted salary is between 28000 - 40000 £ per year.
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Join to apply for the Digital Sales Executive role at Volkswagen Financial Services (UK)
Full Time Fixed Term Contract until 30th October 2026
Milton Keynes (hybrid)
Salary starting from £34,080 – option of two Company Car Schemes, Loan Car Scheme, 27 Days Holiday plus Bank Holidays, Pension scheme and more!
Closing Date: 1st August 2025
About The Role
The Renewals & DRIVE Team are dedicated to providing proactive support, guidance and effective Account management to Contract Hire customers.
The Digital Sales Executive is a sales role dedicated to securing business from existing and prospective Contract Hire customers in both private and corporate sectors (selling both regulated and unregulated finance) by making pro-active outbound calls with the aim of building effective customer relationships, increasing sales, promoting VWFS and upselling our Maintenance Products.
Responsibilities
The role holder will require a thorough understanding of Business User and Customers’ needs in order to present appropriate solutions as part of a broader cross-sell and up sell conversation.
In order to be successful, the role holder will require Contract Hire product knowledge and excellent customer service skills, along with the ability to build rapport, provide information, sell and promote products over the telephone.
With the majority of time spent on telephony work and admin activity, the role holder will require the tenacity and drive to make high volume calls and achieve various sales and renewal targets. They will also be expected to complete the below tasks:
- Use a blended approach of telephony-based sales strategies and techniques, and digital communication to achieve sales
- At all times, act in accordance with Treating Customers Fairly (TCF) principles, ensuring good customer outcomes for our customers as per FCA requirements
- Follow up on digital leads in line with our Service Level Agreements (SLA’s) with the aim to convert sales to the agreed targets
- Maintain a thorough understanding of Business User and Customers’ needs by using insight from the customer contract and product knowledge in order to present appropriate solutions as part of a broader up sell conversation
- Action contract changes and keep data integrity at a high standard
- Place orders with our Retailer network in order to ensure replacement vehicles are ordered and delivered in accordance to the customer expectation
- Identify Master Lease Agreement and fleet service opportunities and ensure these are handed to the Fleet Indirect Sales Team
- Respond to leads from Client Services Advisors or other areas of the business
- Understand and adhere to all regulatory requirements; internal and external FCA compliance-based requirements including, but not limited to Identification and Verification (ID&V) processes, financial crime and data protection
Skills And Experience
- A sound knowledge of Finance products and services
- Confident and professional telephone manner.
- Accurate data capture with good attention to detail.
- Excellent time management with a tenacious, resilient, self-motivated attitude.
- Strong customer services focus; passionate about customer outcomes.
- A proactive and flexible approach with the ability to react appropriately to changing circumstances and demands.
- Ability to demonstrate positive behaviours and act as a role model for others.
- Previous sales experience preferred
- Full PC Literacy essential, including Microsoft office
- Ability to identify and communicate/negotiate with various external company decision makers; including Directors and Fleet Managers.
- Recognise buying signals and influence buying opportunities; negotiate and close a deal using sales acumen to sell products and services
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Digital Sales Executive employer: Volkswagen Financial Services (UK)
Contact Detail:
Volkswagen Financial Services (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Sales Executive
✨Tip Number 1
Familiarise yourself with Volkswagen Financial Services' products and services, especially those related to Contract Hire. Understanding the nuances of these offerings will help you engage more effectively with potential customers during your calls.
✨Tip Number 2
Practice your telephone sales techniques by role-playing with a friend or mentor. This will help you build confidence in handling objections and closing deals, which are crucial skills for the Digital Sales Executive role.
✨Tip Number 3
Network with current employees or industry professionals on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during interviews.
✨Tip Number 4
Stay updated on the latest trends in the automotive finance sector. Being knowledgeable about market changes and customer preferences will allow you to tailor your sales approach and demonstrate your expertise during discussions.
We think you need these skills to ace Digital Sales Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Digital Sales Executive position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous sales experience, particularly in finance products or customer service. Use specific examples to demonstrate your ability to build relationships and achieve sales targets.
Showcase Your Skills: Make sure to showcase your strong communication skills and attention to detail. Mention your proficiency with Microsoft Office and any relevant software that may be beneficial for the role.
Craft a Compelling Cover Letter: Write a tailored cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work for Volkswagen Financial Services and how you can contribute to their goals, especially in terms of customer outcomes and sales.
How to prepare for a job interview at Volkswagen Financial Services (UK)
✨Know Your Products
Familiarise yourself with Volkswagen Financial Services' products, especially Contract Hire options. Understanding the features and benefits will help you confidently discuss them during the interview.
✨Demonstrate Sales Acumen
Prepare to showcase your previous sales experience. Be ready to discuss specific examples where you've successfully closed deals or built strong customer relationships, as this role heavily relies on sales skills.
✨Practice Your Communication Skills
Since the role involves a lot of telephony work, practice speaking clearly and confidently. You might even want to simulate a sales call to demonstrate your ability to engage customers effectively.
✨Showcase Your Customer Focus
Be prepared to discuss how you prioritise customer needs and ensure positive outcomes. Highlight any experiences where you've gone above and beyond for a customer, as this aligns with the company's values.