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- Tasks: Deliver top-notch customer service via phone and email while managing vehicle orders.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, bonus, pension contributions, and extensive benefits from day one.
- Why this job: Make a real impact by helping customers navigate their mobility needs.
- Qualifications: Strong communication skills and a passion for customer satisfaction are essential.
- Other info: Access to professional development and mentoring opportunities to boost your career.
The predicted salary is between 24028 - 33639 £ per year.
SALARY: from £24,028 pa dependent on experience
LOCATION: One Delaware Drive, Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 20% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Permanent – 35 hours per week
CLOSING DATE: 17/10/2025 We reserve the right to close the advert earlier If we receive a high volume of applications.
We’re looking for a Customer Services Executive – Fleet who can support in the delivery of excellent customer service each and every time. You may be delivering this service through email or on the phone so we need someone that’s comfortable with all communication methods with strong attention to detail.
This role will be instrumental in delivery of a comprehensive range of products and services, specialising in the growth and development of our contract hire portfolio to the Corporate and fleet customer. The role of the Customer Advisor – Fleet will work within our award winning fleet department to order and deliver new vehicles whilst building customer and supplier relationships.
What You’ll Be Doing
- Responding to enquiries, mainly by phone and email.
- Entering / handling customer data, ensuring that processing procedures and response time guidelines are followed, with speed and accuracy.
- Processing vehicle orders weekly, keeping systems and customers updated.
- Liaison between the customer and the dealership for vehicle delivery details
- Payment of supplier vehicle invoices
- Responding on email/admin queries and using outbound calls as a ‘one and done’ to get the right customer outcomes
- Taking responsibility for ensuring that excellent customer service is delivered at all times
- Ensure clarity and understanding of a customers’ requirement by providing proactive customer service, with excellent industry and product knowledge.
- Monitoring, diarising and completing daily administration tasks.
What You’ll Bring
You’ll be a customer focussed individual that is able to prioritise your own workload.
You’ll have a passion for delivering positive customer outcomes after every transaction.
Essential Experience & Skills
- Comfortable speaking with customers on the phone
- Sense of urgency and motivated to act swiftly
- PC Literate
- Excellent written and spoken communication capabilities
- Strong customer service focus is essential
- An understanding of the Data Protection Act and Consumer Credit Act is desirable
- Ability to communicate and negotiate effectively both verbally and written.
- Attention to detail with a high degree of accuracy.
What’s in it for you?
Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance
OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
Why join VWFS UK?
You’ll have the opportunity to make a difference through delivery of service excellence to the VWFS|FLEET – helping us to achieve our mission.
Our mission is straight forward; we want to be \’The Key to Mobility\’. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
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Customer Services Executive - Fleet employer: Volkswagen Financial Services (UK)
Contact Detail:
Volkswagen Financial Services (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive - Fleet
✨Tip Number 1
Get to know the company before your interview! Research VWFS and their fleet services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend if you can!
✨Tip Number 3
Show off your attention to detail! During the interview, mention specific examples where you've successfully managed customer data or handled inquiries accurately. This will highlight your fit for the Customer Services Executive role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Customer Services Executive - Fleet
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Executive role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Highlight Your Customer Focus: We’re looking for someone who’s passionate about delivering excellent customer service. Share examples from your past experiences where you’ve gone above and beyond for customers. This will show us you’re the right fit for our team!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Volkswagen Financial Services (UK)
✨Know Your Stuff
Make sure you understand the role of a Customer Services Executive - Fleet inside out. Familiarise yourself with the company’s products and services, especially those related to contract hire and fleet management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction via phone and email, practice your communication skills beforehand. Try role-playing common customer scenarios with a friend or family member. This will help you articulate your thoughts clearly and respond effectively during the interview.
✨Show Your Attention to Detail
Highlight your attention to detail by preparing examples from your past experiences where you successfully managed data or handled customer queries accurately. This is crucial for the role, so be ready to discuss how you ensure precision in your work.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows that you’re engaged and serious about the opportunity, plus it gives you valuable insights into the company.
