Customer Quality Analyst Undergraduate Placement

Customer Quality Analyst Undergraduate Placement

Join to apply for the Customer Quality Analyst Undergraduate Placement role at Volkswagen Financial Services (UK)

Location: Milton Keynes

Closing Date: 30th September 2025

Salary: £22,912.50 pa

Contract: 12-13 months FTC Start dates are usually in June/July

Hybrid working: We want you to get the best out of your placement, so we operate a hybrid policy where undergraduates work in the office 3 days per week. There may be times where you will need to be in more frequently depending on the needs of the business.

To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master’s students are not eligible for this placement.

Please consider before applying if you live more than 60 minutes away from post code MK15 8HG, that you would need to relocate to either Milton Keynes or be a commutable distance (within 60 minutes).

Are you looking for a placement opportunity that gives you real responsibility and first-hand experience for your future?

Our Customer Quality Analyst Placement could be for you. You will support the Operational Compliance & Customer Quality (CQ) activities across all Customer Operations departments to provide oversight of the customer journey and provide assurance that customer outcomes, business standards and regulatory requirements are being achieved, in line with expectations. You will play a key role in improving customer processes and interactions to drive improved retention, customer experience and reduce regulatory & business risks

What will you be doing?

• Analyse customer and complaints data to identify failure trends, knowledge gaps and opportunities for improvement
• Support the facilitation and documentation of the Customer Operations Committees
• You will manage the Operational Compliance query inbox
• Keep up to date with the regulatory requirements and focus areas across customer operations in order to support with adherence, queries and management of potential risks
• Take part in end-to-end customer journey reviews by scoping, investigating and analysing to identify risks and opportunities for improvements
• You will work collaboratively with the customer operations and insights teams to ensure the accuracy and effectiveness of quality and process reviews
• You will support Customer Operations and the wider enterprise on projects as subject matter expertise for customer facing processes

What are we looking for?

• Currently studying a degree in Business, Analytics, or a related field.
• Have excellent written and verbal communication skills
• Have a good understanding of MS office, particularly excel skills
• High level of accuracy and attention to detail
• Resilience and the ability to maintain a positive approach
• Ability to work under pressure and adhere to strict deadlines

Why apply for an undergraduate placement with VWFS?

• A focus on personal development with access to LinkedIn Learning via our ‘Degreed’ platform and a bespoke development programme throughout your placement year delivering personal management, technical and soft skills including building successful relationships, presentation skills, IT skills and data literacy.
• A supportive environment and network of colleagues to help you get your best out of the year – in a recent survey, 100% of our undergraduates said they felt valued and supported.
• The opportunity to work on real life business projects and deliver impact around topics like sustainability.
• Subsidised onsite canteen and coffee shop
• Subsidised onsite restaurant with a range of hot and cold breakfast and lunches.
• Employee Resource Groups supporting an inclusive workplace
• Social gatherings and team events & volunteering opportunities.
• Physical and mental health support with our Onsite Wellbeing Centre

Discretionary Benefits Include

• Bonus: Discretionary bonus based on both personal and Group company performance (pro-rated)
• Car schemes*: The opportunity to join our popular car scheme plus car insurance cover.
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. From day 1 we provide income protection, life assurance (4x salary), will writing, retail discount vouchers, access to Care Concierge (a service to support carers of adults). Private medical insurance is available following successful completion of probation.

What Our Recruitment Process Looks Like

• Apply and upload your CV, covering letter and answer a few application questions.
• You’ll be invited to complete a Situational Judgement Test. This is a short multiple-choice question set to help us understand how you may approach situations.
• If you pass this stage, you will be invited to complete an online video interview where you will have the opportunity to tell us more about yourself.
• If successful, your last step in the journey is to attend an in-person Assessment Centre at our Milton Keynes office. You’ll also meet some of our managers and our current undergraduates to find out more about a placement year with us.

Please note: Our undergraduate placement roles do not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

Our current car schemes are under review following changes in legislation from HMRC, and so whilst we don’t have full details of our car scheme to share with you now, we will let you know what this looks like as soon as we are able.

Please do not apply for more than one placement role with us. This will ensure that you are considered for the placement that you are most interested in, and your skills are aligned to.