Collections & Recoveries Advisor

Overview

We are looking for a Collections & Recoveries Advisor to deliver fair, customer-focused outcomes while supporting our commercial goals. This fast-paced role represents VWFS UK to our retail customers, making balanced decisions, supporting vulnerable individuals, and ensuring every interaction reflects our values. Start date is mid June 2026 with training up to 8 weeks (office-based, Monday–Friday, 9:00–17:00).

Location & Working Pattern

Location: Milton Keynes

Hybrid working: Minimum 60% of working time in the Milton Keynes office; flexibility is expected to meet business needs.

Hours / Contract Type

Multiple part-time fixed-term contract positions available.

Key Dates

Closing date: 27/04/2026. VWFS UK reserves the right to close the advert earlier if there is a high volume of applications.

What You’ll Be Doing

• Working to agreed service levels, quality targets and operational metrics.
• Utilise your initiative to resolve customer issues, ideally within the first contact.
• Work in accordance with Financial Conduct Authority (FCA) guidelines at all times.
• Use personal judgement to negotiate with third parties including debt management and recoveries firms.
• Update multiple systems and programmes.
• Assess each customer’s needs individually, ensuring every interaction results in a positive customer outcome.

Essential Experience & Skills

• Experience in complex customer service, ideally within collections or complaints teams.
• Proven ability to meet service levels and quality measures.
• Strong teamwork skills while maintaining individual ownership.
• Excellent written and verbal communication skills.
• Proficiency with multiple systems including MS Office, CRM, and telephony systems.
• A genuine desire to help and support people.
• Ability to manage, influence, and adapt during complex conversations.

What’s in It for You

• Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance).
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
• Car schemes: Choice of Employee Car Ownership (ECO) or Company Car scheme for BEVs, plus car insurance.
• Other benefits: Income protection, life assurance (4x salary), retail discount vouchers, Care Concierge, the option of will writing, cycle to work, etc. (subject to scheme restrictions).
• Private medical insurance after successful probation, loan car scheme for partners/family, and the option to purchase additional covers during the benefits window (critical illness, dental).
• Access to LinkedIn Learning via Degreed, professional development programmes, mentoring schemes, and reciprocal partnerships.

Additional Notes

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route; we are unable to accept candidates requiring sponsorship for this role. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.