Business Analyst

Salary: From £49,354 pa dependent on experience

Location: Milton Keynes

Hybrid Working: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.

Hours / Contract Type: Full time, permanent

Closing Date: 26/08/26. We reserve the right to close the advert earlier if we receive a high volume of applications.

We’re looking for a Business Analyst to work closely with colleagues across the business, helping to understand needs, shape ideas and turn them into clear requirements that support effective change. This analytical role will be instrumental in supporting business change by defining requirements, mapping processes, identifying impacts and helping ensure solutions deliver the right outcomes for our customers, colleagues and wider organisation.

What you’ll be doing:

• Working with stakeholders across the business to understand challenges, opportunities and priorities.
• Gathering and documenting clear requirements that help shape practical business solutions.
• Mapping current processes and designing future ways of working that support better outcomes.
• Identifying impacts, risks, issues and assumptions so they can be understood and managed effectively.
• Supporting change activity from early planning through to delivery, helping teams stay aligned on what needs to be achieved.

What you’ll bring:

• You’ll be a confident communicator, presenter and problem solver, able to understand process and technical development, build strong relationships with colleagues and stakeholders across different areas of the business.
• You’ll have a pro-active focus on delivering meaningful business change, with the ability to ask the right questions, challenge thinking where appropriate and keep the end-to-end customer and business journey in mind.

Essential experience & skills:

• Experience working as a Business Analyst or in a similar business change, transformation or process improvement role.
• Strong ability to gather, document and manage business requirements.
• Experience mapping business processes and identifying improvements or impacts.
• Confident working with a range of stakeholders across different business areas.
• Strong analytical skills, attention to detail and the ability to communicate clearly at different levels.

What’s in it for you?

• Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance).
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
• Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
• Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
• Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
• We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

Why join VWFS UK?

You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.