Central Sales Manager - Milton Keynes

Salary: circa £50,000 dependant on skills and experience

Benefits: Company Car, Generous Pension, Sales related Bonus, Healthcare, 2 loan cars for friend and family, 27 days holiday + bank holidays plus much more!

Location - Milton Keynes with hybrid working

Closing Date - 2nd April 2025

Reporting to the Head of Fleet Development, the Central Sales Manager (CSM) is responsible for delivering the SME fleet sales target through a team of telephone-based sales professionals. This role is pivotal in expanding our presence in the SME sector (up to 75 vehicles) while continuing to leverage our retail network and maximizing opportunities within the wider fleet market.

Our Central Sales Manager will be responsible for a team of 7 direct reports, driving new business acquisition, increasing customer retention and improving lead conversion rates. The successful candidate will be experienced in implementing strategic sales initiatives to maximise market penetration and achieve commercial targets.

What you will be responsible for:

• Lead, train, develop and motivate a large team to exceed sales targets
• Conduct regular team and 121 performance review meetings and support colleagues through various coaching methods.
• Ensure a structured sales approach that focuses on pipeline management, customer engagement, and conversion efficiency.
• Develop and implement strategies to increase SME fleet sales beyond the existing retail network partnerships.
• Support sales executives in converting inbound and outbound leads, ensuring maximum opportunity capture.
• Identify and execute cross-sell and upsell opportunities
• Work closely with Contract Hire & Leasing Managers across VW Group brands to maintain competitive pricing and offers.
• Take ownership of customer service delivery, ensuring prompt query resolution and maintaining high satisfaction levels.
• Act as the escalation point for key sales prospects and customer concerns.

The ideal candidate will have demonstrable experience of:

• People Management and effective motivation of a team
• Experience of CRM system management, specifically Salesforce
• A sound knowledge of Fleet and VWFS products and VWG Brands
• Drive and tenacity to achieve targets and results.
• High level of interpersonal and communication skills with a proven track record of delivering great customer service.
• Strong organisation skills, delivering outputs to deadlines.
• Confident, articulate, numerical with the ability to analyse and present data in order to achieve sales targets and highlight future opportunities.
• Pro-active approach to maintain and generate new opportunities.

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services: Our mission is straightforward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer. The hybrid working policy can be applied differently at departmental level as the role requires.