At a Glance
- Tasks: Enhance customer experience and drive loyalty through insightful data analysis.
- Company: Join the iconic Volkswagen Commercial Vehicles team with a strong family spirit.
- Benefits: Competitive salary, car schemes, private healthcare, and 27 days holiday.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
- Why this job: Be the customer expert and make a real impact on brand loyalty and satisfaction.
- Qualifications: Experience in data insight, customer-centric thinking, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Volkswagen Commercial Vehicles are recruiting for a Customer Journey Manager on a part time (23.5 hours), permanent basis. For this role, we require your working hours to cover the full 5 days of the week.
What you will be doing:
- Responsible and accountable for contributing to overall improvements in Customer Experience throughout the customer journey to support delivery of brand objectives for Loyalty, Retention and Customer Satisfaction.
- Be known as the customer expert, leveraging available insight and ensuring that a customer centric approach is taken in relevant decisions across the business.
- Providing direction and insight to brand Senior Management down, to implement the necessary customer focus and actions to achieve business objectives.
- Act as the brand point of contact for the Group CSC team in particular where brand actions are required as outputs or where new brand activities and initiatives are needed as inputs to the CSC.
- Direct engagement with key Fleet customers, senior Fleet leadership, and internal stakeholders to support delivery of the brand’s fleet aftersales ambitions across the network.
- Support to Customer Proposition & Ownership Manager with Fleet technical escalations and help define and deliver resolutions to maximise vehicle uptime.
Skills & experience you can bring to the role:
- Data insight and intelligence experience with high attention to detail and the ability to analyse and determine priorities from a mass of data.
- Customer centric thinking.
- Good negotiation and presentation skills and able to communicate at a senior management/board level.
- Flexible and can be adaptable to fast changing situations with good organisational skills to successfully manage multiple and varied projects.
- Has tenacity and determination to achieve results, despite set-backs.
- Able to manage diverse and significant budgets on a monthly basis.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
Over 70 years ago, the first Transporter arrived in the UK, Volkswagen Commercial Vehicles has been delivering for organisations ever since, no matter how big or small. Today, Volkswagen Commercial Vehicles offers a diverse model range of commercial as well as passenger carrying and lifestyle models – from sturdy Crafter panel vans, dropsides and tippers, through the California campervans, to the Multivan and ID. Buzz passenger carriers.
We’re proud of a heritage built on adventure, with a strong family feel and team spirit in all we achieve, making each and every person feel a valued member of the brand.
Customer Journey Manager - Part time in Milton Keynes employer: Volkswagen Commercial Vehicles UK
Volkswagen Commercial Vehicles is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, competitive benefits including private healthcare and generous holiday allowances, and a strong emphasis on teamwork and customer-centric values, employees are empowered to thrive in their roles while contributing to the brand's legacy of excellence in customer experience.
Contact Details:
Volkswagen Commercial Vehicles UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager - Part time in Milton Keynes
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Volkswagen Commercial Vehicles UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Volkswagen Commercial Vehicles UK and let us see your personality shine through!
We think you need these skills to ace Customer Journey Manager - Part time in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Volkswagen Commercial Vehicles UK.
Get Familiar with Our Brand:Before applying, take some time to learn about Volkswagen Commercial Vehicles UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Volkswagen Commercial Vehicles UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Volkswagen Commercial Vehicles UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Volkswagen Commercial Vehicles UK will surely appreciate.
