VolkerWessels UK is a market leading contracting group of five closely linked businesses.
We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.
We're looking for an experienced 2nd Line ICT Support Analyst to join our growing IT team supporting the Southern Renewals Enterprise (SRE) - one of the UK's most significant rail infrastructure programmes.
Based in Blackfriars, with regular travel across project sites in Kent, South London and Sussex, you'll play a key role in supporting over 1,400 users across multiple locations, ensuring they have the technology and support needed to keep this major programme moving.
Reporting to the ICT Delivery Manager, you'll provide a blend of 2nd Line and occasional 1st Line support, acting as a trusted technology partner to users across the project.
You'll be responsible for resolving technical issues, supporting Microsoft 365 and Azure environments, maintaining user accounts, and ensuring excellent service delivery across the business.
About our project
The Southern Renewals Enterprise (SRE) is responsible for delivering Network Rail's Southern Region renewals programme representing a programme of works valued at over £9 billion.
The Southern Integrated Delivery (SID) alliance brings together AtkinsRéalis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail, combining expertise, innovation and collaboration to deliver a safer, more reliable railway for millions of passengers.
About our role
Providing end-to-end support across hardware, software, networking and user access issues
Delivering primarily 2nd Line support with some 1st Line support responsibilities
Installing, configuring and troubleshooting laptops, desktops, mobile devices and business applications
Managing user accounts, permissions and access through Active Directory, Entra ID (Azure AD) and Microsoft 365
Supporting onboarding, offboarding and user lifecycle management
Logging, managing and resolving support tickets within agreed service levels
Escalating complex issues where required and working closely with the wider IT team
Supporting IT security initiatives, including MFA, Microsoft Defender and secure ...
ICT Support Analyst (2nd Line) in London employer: VolkerWessels UK
VolkerFitzpatrick is an exceptional employer, offering a dynamic work environment where innovation meets tradition in the civil engineering and construction sectors. Located at Brize Norton, our team enjoys competitive salaries, comprehensive benefits, and a strong commitment to employee development, ensuring that every member can thrive both personally and professionally. With a focus on fairness, inclusion, and respect, we create a supportive culture that empowers our staff to excel in their roles while contributing to vital national infrastructure projects.
