At a Glance
- Tasks: Provide expert 3rd Line support and drive automation in ICT infrastructure.
- Company: Join VolkerWessels UK, a leader in civil engineering and construction solutions.
- Benefits: Enjoy competitive salary, private medical care, and flexible working opportunities.
- Other info: Collaborative environment with excellent career growth and training opportunities.
- Why this job: Make a real impact by improving IT services through automation and innovation.
- Qualifications: Experience in 2nd and 3rd Line support with strong PowerShell skills.
The predicted salary is between 42000 - 50000 £ per year.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.
We're looking for an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Infrastructure Operations team. The primary focus of this role is providing expert 3rd Line infrastructure support, ensuring the stability, security and performance of our ICT environment. You'll act as a technical escalation point for complex incidents, maintain critical infrastructure and support the delivery of infrastructure projects. Alongside your operational responsibilities, you'll play a key role in driving automation across the Infrastructure Operations team. You'll identify opportunities to reduce manual effort, improve operational efficiency and develop automation solutions that enhance the way we deliver IT services. Please note that this is a permanent role based onsite at our Hoddesdon office.
About our role
- Provide expert 3rd Line support across the ICT infrastructure estate.
- Act as the escalation point for complex incidents, service requests and technical issues.
- Monitor, maintain and support Microsoft cloud and on-premise infrastructure.
- Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant.
- Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions.
- Support infrastructure projects, technical implementations and service improvements.
- Contribute to major incident management, problem management and continual service improvement.
Automation & Continuous Improvement
- Identify repetitive operational tasks and develop automation solutions to improve efficiency.
- Create and maintain automation using PowerShell, Power Automate, Python and other suitable technologies.
- Develop automated deployment, monitoring, reporting and administrative processes.
- Support Infrastructure as Code and configuration management where appropriate.
- Document automation solutions and share knowledge across the wider ICT team.
- Promote automation best practices and continuous improvement.
Collaboration
- Work closely with Service Desk, Infrastructure Operations, Field Services and Project teams.
- Provide technical guidance and mentoring where appropriate.
- Produce clear technical documentation and support knowledge sharing across the team.
About you
You're an experienced Infrastructure Engineer with a strong background in 2nd and 3rd Line support. You enjoy troubleshooting complex technical issues, take ownership of problems and are passionate about improving services through automation and continual improvement.
You’ll have:
- Demonstrable experience in 2nd and 3rd Line Infrastructure Support.
- Strong experience supporting Microsoft 365, Windows Server, Azure and Intune.
- Excellent PowerShell scripting skills, with experience automating operational tasks.
- Experience with Microsoft Power Automate and/or the Power Platform.
- Experience managing Active Directory and Microsoft Entra ID.
- Knowledge of endpoint management, device deployment and configuration.
- Experience working within ITIL-based support environments.
- Strong troubleshooting and analytical skills.
- Excellent communication and stakeholder management skills.
- A proactive approach with a passion for continual improvement.
Desirable Skills
- Python or Bash scripting.
- Microsoft Graph API.
- Azure Automation or Azure Functions.
- Infrastructure as Code (Ansible, Terraform or similar).
- Experience with monitoring and alerting platforms.
- Experience supporting virtualisation technologies.
- Knowledge of CI/CD principles and DevOps practices.
- Project delivery experience.
If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.
Why work with us?
VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs.
We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including:
- Competitive salary
- Competitive annual leave and an additional day off on your birthday
- Option to buy additional annual leave
- Private medical care
- Pension
- Life Assurance
- Cycle to Work scheme
- Shopping and restaurants vouchers, rewards, and discounts
- Training and development opportunities-comprehensive skills-based training
- Family friendly policies including enhanced maternity benefits
- Flexible working opportunities
- Employee Assistance programme
- Mental health, physical health, and financial support
- 24/7 Virtual GP service
Fairness, inclusion and respect
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
If you need support with your application, please contact us at.
Additional information
Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed.
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
ICT Infrastructure Operations Engineer (3rd Line & Automation) employer: VolkerWessels UK
VolkerWessels UK is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the civil and infrastructure sector. With competitive benefits such as private medical care and flexible working opportunities, employees are supported in achieving a healthy work-life balance while also having access to significant growth opportunities within the company. Located in the Warrington/Macclesfield area, this role not only allows for impactful project delivery but also fosters strong client relationships, making it a rewarding environment for professionals in Quantity Surveying.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Infrastructure Operations Engineer (3rd Line & Automation)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VolkerWessels UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VolkerWessels UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VolkerWessels UK!
✨Direct Apply to VolkerWessels UK
Let's not forget to apply directly through the VolkerWessels UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Infrastructure Operations Engineer (3rd Line & Automation)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VolkerWessels UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VolkerWessels UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VolkerWessels UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
