At a Glance
- Tasks: Provide 1st & 2nd line tech support across 120+ sites, troubleshooting hardware and software issues.
- Company: Join VolkerWessels UK, a leading contracting group in civil engineering and construction.
- Benefits: Enjoy competitive salary, private medical care, and additional leave on your birthday.
- Other info: Embrace a culture of fairness, inclusion, and respect while growing your career.
- Why this job: Be part of a dynamic ICT team and make a real impact on user support.
- Qualifications: A Level education and experience in networking, Microsoft Office 365, and Windows 10/11.
The predicted salary is between 30000 - 40000 € per year.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team.
About Our Role
- Delivering 1st & 2nd line technical support—on-site and remotely
- Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more
- Supporting network connectivity, VPN access, and wireless configurations
- Installing and configuring systems and applications to company standards
- Managing user accounts and permissions in Active Directory
- Maintaining accurate IT asset records and assisting with deployments
- Creating documentation and sharing knowledge across the ICT team
- Providing exceptional customer service with a friendly, “can-do” attitude
About You
- A Level education or equivalent and demonstrable commercial networking experience
- Experience of site set up, hardware repairs and troubleshooting
- Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11
- Experience supporting WAN environments and configuring mobile devices
- Hands‑on knowledge of Active Directory and hardware provisioning (Autopilot)
- A proactive, self‑starter, and customer‑focused mindset
If your past experience doesn’t match perfectly with every requirement of the job, it is still worth applying. VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That’s what our business is about, that’s how our people find satisfaction in their jobs.
We Offer a Range Of Benefits, Including
- Competitive salary
- Competitive annual leave and an additional day off on your birthday
- Option to buy additional annual leave
- Private medical care
- Pension
- Life Assurance
- Cycle to Work scheme
- Shopping and restaurants vouchers, rewards, and discounts
- Training and development opportunities—comprehensive skills‑based training
- Family friendly policies including enhanced maternity benefits
- Employee Assistance programme
- Mental health, physical health, and financial support
- 24/7 Virtual GP service
Fairness, inclusion and respect—We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
If you need support with your application, please contact us at careers@volkerwessels.co.uk.
Note For Recruitment Agencies
Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries be directed to careers@volkerwessels.co.uk.
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
ICT Field Support Engineer in Hoddesdon employer: VolkerWessels UK
VolkerWessels UK is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including private medical care and enhanced maternity benefits. With a strong focus on fairness, inclusion, and respect, our collaborative work culture empowers ICT Field Support Engineers to thrive in a dynamic environment while supporting a diverse range of projects across the UK. Join us to be part of a team that values your contributions and provides ample opportunities for skills development and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Field Support Engineer in Hoddesdon
✨Tip Number 1
Get your networking game on! Reach out to current employees at VolkerWessels UK on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a presentation that highlights your technical expertise, especially with Microsoft Office 365 and Windows 10/11. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Brush up on common troubleshooting scenarios for hardware and software issues. Being able to demonstrate your problem-solving skills on the spot will impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace ICT Field Support Engineer in Hoddesdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the ICT Field Support Engineer role. Highlight your technical skills, especially in Microsoft Office 365 and Windows 10/11, as well as any experience with Active Directory.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've delivered exceptional customer service or solved technical issues in the past. We love a good story!
Show Your Enthusiasm:Let your passion for technology and customer support shine through in your application. We want to see that you’re not just looking for a job, but that you’re excited about being part of our collaborative ICT team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining VolkerWessels UK!
How to prepare for a job interview at VolkerWessels UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Office 365, Windows 10/11, and Active Directory. Be ready to discuss your hands-on experience with troubleshooting hardware and software issues, as well as your familiarity with WAN environments.
✨Show Off Your Customer Service Skills
VolkerWessels UK values a friendly, 'can-do' attitude. Prepare examples of how you've provided exceptional customer service in the past, especially in challenging situations. This will demonstrate that you're not just technically savvy but also great at connecting with users.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you'll need to troubleshoot a problem on the spot. Practice explaining your thought process clearly and concisely, as this will showcase your problem-solving skills and ability to think on your feet.
✨Research the Company Culture
Familiarise yourself with VolkerWessels UK's commitment to fairness, inclusion, and respect. Be prepared to discuss how you align with these values and how you can contribute to a collaborative ICT team. Showing that you understand and appreciate their culture can set you apart from other candidates.
