At a Glance
- Tasks: Drive the development and optimisation of our ServiceNow platform, connecting business and IT teams.
- Company: Join VolkerWessels UK, a leader in civil engineering and construction solutions.
- Benefits: Enjoy competitive salary, flexible working, private medical care, and comprehensive training opportunities.
- Other info: Be part of a diverse team committed to fairness, inclusion, and respect.
- Why this job: Make a real impact by shaping our ServiceNow environment and driving innovation.
- Qualifications: Experience with ServiceNow and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.
We are recruiting for a ServiceNow Specialist, reporting to our Head of ICT Operations. You will be the driving force behind the development, optimisation and evolution of our ServiceNow environment. This is a role with genuine influence - you will be the connector between our business and IT teams, ensuring the platform delivers maximum value and supports our strategic goals.
About our role
- Product Vision and Strategy: Define and communicate the product vision and strategy for the ServiceNow platform, ensuring alignment with the company's goals and objectives.
- Stakeholder Collaboration: Work closely with stakeholders, including construction project managers, IT teams, and executive leadership, to gather requirements and prioritise features.
- Backlog Management: Create, maintain, and prioritise the product backlog, ensuring that the development team is working on the most valuable features and enhancements.
- User Stories and Acceptance Criteria: Develop detailed user stories and acceptance criteria to guide the development team in delivering high-quality solutions.
- Project Management: Oversee the entire product lifecycle, from ideation to deployment, ensuring timely delivery and adherence to budget constraints.
- Continuous Improvement: Monitor and evaluate the performance of the ServiceNow platform, identifying opportunities for improvement and implementing necessary changes.
- Training and Support: Provide training and support to end-users, ensuring they are equipped to utilise the platform effectively.
- Market Research: Stay up to date with industry trends and best practices in construction and ServiceNow, leveraging this knowledge to drive innovation within the organisation.
About you
You have a strong understanding and demonstrable experience of ServiceNow platform capabilities and best practices. Experience of working with ServiceNow HR module would be highly advantageous. You will have excellent communication and interpersonal skills, coupled with an ability to manage multiple priorities and work effectively in a fast-paced environment. You will have strong demonstrable stakeholder management and engagement skills, coupled with strong analytical and problem-solving skills. Familiarity with Agile methodologies and project management tools is a must.
If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.
Why work with us?
VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Every day we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs.
We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including:
- Competitive salary
- Competitive annual leave and an additional day off on your birthday
- Option to buy additional annual leave
- Private medical care
- Pension
- Life Assurance
- Cycle to Work scheme
- Shopping and restaurants vouchers, rewards, and discounts
- Training and development opportunities - comprehensive skills-based training
- Family friendly policies including enhanced maternity benefits
- Flexible working opportunities
- Employee Assistance programme
- Mental health, physical health, and financial support
- 24/7 Virtual GP service
Fairness, inclusion and respect
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
If you need support with your application, please contact us.
Additional information
Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries be directed accordingly.
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
ServiceNow Specialist employer: VolkerWessels UK Ltd
VolkerWessels UK is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a ServiceNow Specialist, you will play a pivotal role in shaping the future of our IT operations while enjoying competitive benefits, comprehensive training opportunities, and a commitment to fairness and inclusion. With flexible working arrangements and a focus on employee well-being, VolkerWessels UK ensures that every team member can grow and succeed in their career.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at VolkerWessels UK on LinkedIn. Ask them about their experiences and any tips they might have for landing the ServiceNow Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. Make sure you can discuss specific features and how they align with the company's goals. Show us that you’re not just familiar with the platform, but that you can drive its evolution!
✨Tip Number 3
Practice your communication skills! Since this role involves collaboration with various stakeholders, being able to articulate your ideas clearly is key. Try mock interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at VolkerWessels UK.
We think you need these skills to ace ServiceNow Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the ServiceNow Specialist role. Highlight your experience with the ServiceNow platform and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully collaborated with stakeholders and managed projects in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your analytical and problem-solving abilities. We want to see how you've tackled challenges in previous roles, especially in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily track its progress.
How to prepare for a job interview at VolkerWessels UK Ltd
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of the ServiceNow platform, especially its capabilities and best practices. Be ready to discuss how you've used it in past roles and how you can leverage it to meet VolkerWessels UK's strategic goals.
✨Stakeholder Engagement is Key
Prepare to talk about your experience working with various stakeholders. Think of examples where you successfully gathered requirements or prioritised features based on stakeholder feedback. This will show that you understand the importance of collaboration in this role.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with project management, particularly in an Agile environment. Highlight specific projects where you managed the product lifecycle from ideation to deployment, ensuring timely delivery and budget adherence.
✨Continuous Improvement Mindset
Demonstrate your ability to identify opportunities for improvement within a platform. Share examples of how you've monitored performance and implemented changes that enhanced user experience or operational efficiency.
