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- Tasks: Be the frontline hero solving tech issues for over 2,000 users daily.
- Company: Join VolkerWessels UK, a leading contracting group with a collaborative culture.
- Benefits: Enjoy competitive salary, extra leave on your birthday, and private medical care.
- Why this job: Make a real impact while helping people in a fast-paced, dynamic environment.
- Qualifications: Experience in service desk roles and a passion for customer service.
- Other info: Great career growth opportunities and a commitment to fairness and inclusion.
The predicted salary is between 1500 - 2100 £ per month.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.
Are you a tech-savvy problem-solver with a passion for helping people? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you!
We’re looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference every single day. You’ll be the go-to expert for resolving a wide range of technical issues - whether it’s a laptop glitch, a mobile device hiccup, or a software snag. You’ll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges.
But this role is more than just tech - it’s about people. You’ll translate complex IT speak into simple terms, always with a smile and a "can-do" attitude.
- Providing first-line support via phone, in person, and onsite at our head office
- Logging and managing support tickets in our ITSM system with clarity and precision
- Troubleshooting and resolving issues quickly, aiming for first-time fixes
- Escalating complex issues with detailed documentation to ensure smooth handover
- Delivering exceptional customer service to colleagues and external partners alike
- Contributing to team meetings and continuous improvement initiatives
- Sharing knowledge and best practices to help the whole team grow
- Getting involved in exciting ICT projects and supporting wider service desk duties
About you:
- You’ll have demonstrable experience in a similar role within a service desk or contact centre environment
- A natural flair for providing great customer service and clear communication
- Strong organisational skills and a collaborative approach
- A proactive mindset and a genuine enthusiasm for technology
If your past experience doesn’t match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.
Why work with us?
VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That’s what our business is about, that’s how our people find satisfaction in their jobs.
We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including:
- Competitive salary
- Competitive annual leave and an additional day off on your birthday
- Option to buy additional annual leave
- Private medical care
- Pension
- Life Assurance
- Cycle to Work scheme
- Shopping and restaurants vouchers, rewards, and discounts
- Training and development opportunities - comprehensive skills-based training
- Family friendly policies including enhanced maternity benefits
- Employee Assistance programme
- Mental health, physical health, and financial support
- 24/7 Virtual GP service
Fairness, inclusion and respect:
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
ICT Service Desk Technician (1st Line support) in Hoddesdon employer: VolkerWessels UK Ltd
Contact Detail:
VolkerWessels UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Technician (1st Line support) in Hoddesdon
✨Tip Number 1
Get to know the company! Research VolkerWessels UK and understand their projects and values. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling tech issues daily, brush up on common ICT challenges and how to resolve them. Being able to demonstrate your troubleshooting prowess can really set you apart.
✨Tip Number 3
Show off your people skills! Remember, this role is about helping others. Be ready to share examples of how you've provided excellent customer service in the past, and how you can translate complex IT jargon into simple terms for users.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and gives us a chance to connect with you right away!
We think you need these skills to ace ICT Service Desk Technician (1st Line support) in Hoddesdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your tech-savvy problem-solving abilities shine through!
Showcase Your Customer Service Skills: Since this role is all about helping people, emphasise your customer service experience. We love candidates who can communicate clearly and keep a positive attitude while solving issues.
Be Clear and Concise: When writing your application, keep it straightforward. Use simple language to explain your technical skills and experiences, just like you would when talking to a colleague or user.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VolkerWessels UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the tools and technologies mentioned in the job description, like Microsoft 365, Windows 11, and Android. Be ready to discuss your experience with these platforms and any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role is all about helping people, prepare examples of how you've provided excellent customer service in previous positions. Think about times when you turned a frustrated user into a satisfied one with your problem-solving skills.
✨Practice Clear Communication
You'll need to translate complex IT jargon into simple terms for users. Practice explaining technical issues in layman's terms, so you can demonstrate your ability to communicate effectively during the interview.
✨Be Proactive and Enthusiastic
Show your passion for technology and a proactive mindset. Prepare to discuss how you've taken initiative in past roles, whether it's improving processes or contributing to team projects. This will highlight your dynamic approach, which is key for this position.
