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- Tasks: Provide first-line support and resolve technical issues for over 2,000 users.
- Company: Leading contracting group in the UK with a focus on customer service.
- Benefits: Competitive pay, medical care, and extensive training opportunities.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Experience in a similar role and strong organisational skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading contracting group in the UK is looking for a dynamic Service Desk Technician to provide first-line support to over 2,000 users. The role involves resolving technical issues, managing support tickets, and delivering exceptional customer service.
Candidates should have experience in a similar environment, strong organizational skills, and a proactive mindset.
This position offers a comprehensive range of benefits, including competitive pay, medical care, and extensive training opportunities.
Dynamic 1st-Line ICT Service Desk Technician employer: VolkerWessels UK Ltd
Contact Detail:
VolkerWessels UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamic 1st-Line ICT Service Desk Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to first-line support. We should also think about specific examples from our past experiences that showcase our problem-solving skills.
✨Tip Number 3
Show off our customer service skills! During interviews, we can share stories that highlight how we’ve gone above and beyond to help users in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in the role.
We think you need these skills to ace Dynamic 1st-Line ICT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing first-line support and resolving technical issues. We want to see how your skills match the dynamic role we're offering!
Showcase Your Customer Service Skills: Since delivering exceptional customer service is key, include examples of how you've gone above and beyond for users in previous roles. We love seeing that proactive mindset!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you're the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at VolkerWessels UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on common technical issues and solutions that a Service Desk Technician might encounter. Familiarise yourself with ticketing systems and troubleshooting processes, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves delivering exceptional customer service, prepare examples of how you've successfully resolved user issues in the past. Think about times when you went above and beyond to help someone, as this will highlight your proactive mindset.
✨Organisational Skills are Key
Be ready to discuss how you manage your workload and prioritise tasks. You might want to share specific strategies or tools you use to stay organised, especially when dealing with multiple support tickets at once.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s support processes or team dynamics. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
