At a Glance
- Tasks: Provide 2nd Line ICT support and resolve technical issues for over 1,400 users.
- Company: Join VolkerWessels UK, a leader in civil engineering and construction solutions.
- Benefits: Enjoy competitive salary, private medical care, flexible working, and training opportunities.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a major rail infrastructure programme and make a real impact.
- Qualifications: Experience in 2nd Line IT support and strong Microsoft 365 skills required.
The predicted salary is between 28350 - 34650 £ per year.
Volker Wessels UK is a market leading contracting group of five closely linked businesses.
We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.
We're looking for an experienced 2nd Line ICT Support Analyst to join our growing IT team supporting the Southern Renewals Enterprise (SRE) – one of the UK's most significant rail infrastructure programmes.
Based in Blackfriars, with regular travel across project sites in Kent, South London and Sussex, you'll play a key role in supporting over 1,400 users across multiple locations, ensuring they have the technology and support needed to keep this major programme moving.
Reporting to the ICT Delivery Manager, you'll provide a blend of 2nd Line and occasional 1st Line support, acting as a trusted technology partner to users across the project.
You'll be responsible for resolving technical issues, supporting Microsoft 365 and Azure environments, maintaining user accounts, and ensuring excellent service delivery across the business.
About our project
The Southern Renewals Enterprise (SRE) is responsible for delivering Network Rail's Southern Region renewals programme representing a programme of works valued at over £9 billion.
The Southern Integrated Delivery (SID) alliance brings together Atkins Réalis, Network Rail, Octavius, Volker Fitzpatrick and Volker Rail, combining expertise, innovation and collaboration to deliver a safer, more reliable railway for millions of passengers.
- About our role
- Providing end-to-end support across hardware, software, networking and user access issues
- Delivering primarily 2nd Line support with some 1st Line support responsibilities
- Installing, configuring and troubleshooting laptops, desktops, mobile devices and business applications
- Managing user accounts, permissions and access through Active Directory, Entra ID (Azure AD) and Microsoft 365
- Supporting onboarding, offboarding and user lifecycle management
- Logging, managing and resolving support tickets within agreed service levels
- Escalating complex issues where required and working closely with the wider IT team
- Supporting IT security initiatives, including MFA, Microsoft Defender and secure access controls
- Creating user guides, knowledge base articles and technical documentation
- Delivering user training and promoting cyber security best practice across the business
- Contributing to continuous improvement initiatives and helping to enhance the overall IT service
About you
You'll be an experienced IT support professional with strong troubleshooting abilities and a passion for delivering exceptional customer service.
Comfortable working independently and managing competing priorities, you'll thrive in a fast-paced environment where no two days are the same.
Essential Skills & Experience
- Previous experience in a 2nd Line IT Support role
- Strong Microsoft 365 administration experience
- Experience with Entra ID (Azure AD), Active Directory and user account management
- Knowledge of Microsoft Defender and security best practices
- Strong networking, desktop support and troubleshooting skills
- Excellent communication skills with the ability to support non-technical users
- Experience creating technical documentation and user guides
- Strong problem-solving, organisational and time management skills
- Full UK Driving Licence
Desirable Skills
- Experience with automation tools such as Power Shell, Power Automate (Flow) or Power Apps
Why work with us?
Volker Wessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients.
At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK.
Everyday we overcome challenges, fulfilling our commitments, no matter what.
That’s what our business is about, that’s how our people find satisfaction in their jobs.
We offer competitive rewards and benefits, recognising the value we place on our employees.
We offer a range of benefits, including
- Competitive salary
- Competitive annual leave and an additional day off on your birthday
- Option to buy additional annual leave
- Private medical care
- Pension
- Life Assurance
- Cycle to Work scheme
- Shopping and restaurants vouchers, rewards, and discounts
- Training and development opportunities-comprehensive skills-based training
- Family friendly polices including enhanced maternity benefits
- Flexible working opportunities
- Employee Assistance programme
- Mental health, physical health, and financial support
- 24/7 Virtual GP service
- Fairness, inclusion and respect
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect.
So, our teams can be comfortable that, whatever their background, Volker Wessels UK is a place where they can be themselves and thrive.
Volker Wessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
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ICT Support Analyst (2nd Line) employer: Volkerrail Group
VolkerWessels UK is an excellent employer, offering a dynamic work culture in Hoddesdon that fosters collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to impactful HR initiatives. With a commitment to integrity and accuracy, the company provides a supportive environment where your insights directly influence business decisions.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Analyst (2nd Line)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Volkerrail Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Volkerrail Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Volkerrail Group!
✨Direct Apply to Volkerrail Group
Let's not forget to apply directly through the Volkerrail Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Support Analyst (2nd Line)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Volkerrail Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Volkerrail Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Volkerrail Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
