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- Tasks: Provide first-line ICT support and resolve technical issues for over 2,000 users.
- Company: Join VolkerWessels UK, a leading contracting group in civil engineering and construction.
- Benefits: Enjoy competitive salary, private medical care, and additional leave on your birthday.
- Why this job: Make a real difference daily while helping people with tech challenges.
- Qualifications: Experience in service desk roles and a passion for customer service.
- Other info: Dynamic environment with opportunities for training and career growth.
The predicted salary is between 20000 - 30000 ÂŁ per year.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground‑breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.
Are you a tech‑savvy problem‑solver with a passion for helping people? Do you thrive in fast‑paced environments where no two days are the same? If so, we want to hear from you!
We’re looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline helper of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference—every single day.
You’ll be the go‑to expert for resolving a wide range of technical issues—whether it’s a laptop glitch, a mobile device hiccup, or a software snag. You’ll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges.
But this role is more than just tech—it’s about people. You’ll translate complex IT speak into simple terms, always with a smile and a “can‑do” attitude.
- Providing first‑line support via phone, in person, and onsite at our head office
- Logging and managing support tickets in our ITSM system with clarity and precision
- Troubleshooting and resolving issues quickly, aiming for first‑time fixes
- Escalating complex issues with detailed documentation to ensure smooth handover
- Delivering exceptional customer service to colleagues and external partners alike
- Contributing to team meetings and continuous improvement initiatives
- Sharing knowledge and best practices to help the whole team grow
- Getting involved in exciting ICT projects and supporting wider service desk duties
About you:
- You’ll have demonstrable experience in a similar role within a service desk or contact centre environment
- A natural flair for providing great customer service and clear communication
- Strong organisational skills and a collaborative approach
- A proactive mindset and a genuine enthusiasm for technology
VolkerWessels UK operates through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That’s what our business is about, that’s how our people find satisfaction in their jobs.
We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including:
- Competitive salary
- Competitive annual leave and an additional day off on your birthday
- Option to buy additional annual leave
- Private medical care
- Pension
- Life Assurance
- Cycle to Work scheme
- Shopping and restaurants vouchers, rewards, and discounts
- Training and development opportunities—comprehensive skills‑based training
- Family friendly policies including enhanced maternity benefits
- Employee Assistance programme
- Mental health, physical health, and financial support
- 24/7 Virtual GP service
Fairness, inclusion and respect:
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
If you need support with your application, please contact us at careers@volkerwessels.co.uk
Additional information:
Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries be directed to careers@volkerwessels.co.uk.
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
ICT Service Desk Technician (1st Line support) in Hoddesdon employer: Volkerrail Group
Contact Detail:
Volkerrail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Technician (1st Line support) in Hoddesdon
✨Tip Number 1
Get to know the company! Research VolkerWessels UK and understand their projects and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling tech issues daily, brush up on troubleshooting common problems with Microsoft 365, Windows 11, and Android. Being able to demonstrate your skills can really set you apart.
✨Tip Number 3
Show off your people skills! Remember, this role is about helping others. Be ready to share examples of how you've provided excellent customer service in the past, and don’t forget to keep that 'can-do' attitude front and centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace ICT Service Desk Technician (1st Line support) in Hoddesdon
Some tips for your application 🫡
Show Your Tech Savvy Side: Make sure to highlight your experience with tech support and any specific tools you've used, like Microsoft 365 or Windows 11. We want to see how you’ve tackled tech issues in the past!
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language to explain your skills and experiences, just like you would when helping someone with a tech problem. We love straightforward communication!
Emphasise Customer Service Skills: Since this role is all about helping people, don’t forget to showcase your customer service experience. Share examples of how you’ve gone above and beyond to assist users—this will really resonate with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Let’s make it happen!
How to prepare for a job interview at Volkerrail Group
✨Know Your Tech Inside Out
Make sure you brush up on the tools and technologies mentioned in the job description, like Microsoft 365, Windows 11, and Android. Be ready to discuss how you've used these in past roles or how you'd approach troubleshooting common issues.
✨Show Off Your Customer Service Skills
Since this role is all about helping people, think of examples where you've provided excellent customer service. Prepare to share stories that highlight your ability to communicate clearly and resolve issues with a positive attitude.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems. Practise explaining your thought process for troubleshooting a laptop glitch or a network issue, as this will demonstrate your problem-solving skills and technical knowledge.
✨Be Ready to Collaborate
VolkerWessels UK values teamwork, so be prepared to discuss how you work with others. Think of examples where you've contributed to team meetings or shared knowledge to help your colleagues grow, as this shows you're a proactive team player.
