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- Tasks: Provide frontline ICT support and troubleshoot technical issues for users.
- Company: Leading contracting group in the UK with a focus on employee wellbeing.
- Benefits: Competitive salary, excellent employee benefits, and opportunities for personal development.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in service desk environments and strong customer service skills.
- Other info: Fast-paced environment with great potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading contracting group in the UK seeks a dynamic Service Desk Technician (1st Line Support) to provide frontline ICT support. Candidates should have experience in service desk environments and demonstrate excellent customer service skills.
Responsibilities include:
- Troubleshooting technical issues
- Managing support tickets
- Collaborating within a busy team
This role offers a competitive salary and numerous employee benefits, reflecting the value placed on staff wellbeing and development.
Dynamic 1st‑Line IT Support Specialist in Hoddesdon employer: Volkerrail Group
Contact Detail:
Volkerrail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamic 1st‑Line IT Support Specialist in Hoddesdon
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with technical issues, brush up on common problems and solutions. This will help you feel more confident when discussing your experience in a real-world context.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Dynamic 1st‑Line IT Support Specialist in Hoddesdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk environments and showcases your customer service skills. We want to see how you’ve tackled technical issues before, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our dynamic team. Share specific examples of how you've collaborated with others and resolved support tickets.
Show Your Passion for IT: Let us know why you love working in IT support! Whether it's troubleshooting or helping customers, we want to see your enthusiasm. A little personality goes a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Volkerrail Group
✨Know Your Tech
Brush up on common technical issues and troubleshooting methods relevant to 1st Line Support. Familiarise yourself with the tools and software typically used in service desk environments, as this will show your potential employer that you're ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved a customer's issue or went above and beyond to help them. This will demonstrate your ability to handle support tickets effectively.
✨Team Player Mindset
Since collaboration is crucial in a busy team, be ready to discuss how you work well with others. Share experiences where you contributed to team success or helped a colleague solve a problem. This will highlight your ability to thrive in a team-oriented environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the tools they use. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers!
