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- Tasks: Provide first-line ICT support and resolve technical issues for over 2,000 users.
- Company: Join VolkerWessels UK, a leading contracting group in civil engineering and construction.
- Benefits: Enjoy competitive pay, private medical care, and extra leave on your birthday.
- Why this job: Make a real impact by helping people solve tech problems every day.
- Qualifications: Experience in service desk roles and a passion for customer service.
- Other info: Dynamic work environment with opportunities for training and career growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.
Are you a tech-savvy problem-solver with a passion for helping people? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you!
We’re looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline helper of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference—every single day.
You’ll be the go-to expert for resolving a wide range of technical issues—whether it’s a laptop glitch, a mobile device hiccup, or a software snag. You’ll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges.
But this role is more than just tech—it’s about people. You’ll translate complex IT speak into simple terms, always with a smile and a “can-do” attitude.
- Providing first-line support via phone, in person, and onsite at our head office
- Logging and managing support tickets in our ITSM system with clarity and precision
- Troubleshooting and resolving issues quickly, aiming for first-time fixes
- Escalating complex issues with detailed documentation to ensure smooth handover
- Delivering exceptional customer service to colleagues and external partners alike
- Contributing to team meetings and continuous improvement initiatives
- Sharing knowledge and best practices to help the whole team grow
- Getting involved in exciting ICT projects and supporting wider service desk duties
About you:
- You’ll have demonstrable experience in a similar role within a service desk or contact centre environment
- A natural flair for providing great customer service and clear communication
- Strong organisational skills and a collaborative approach
- A proactive mindset and a genuine enthusiasm for technology
If your past experience doesn’t match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.
Why work with us?
VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That’s what our business is about, that’s how our people find satisfaction in their jobs.
We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including:
- Competitive annual leave and an additional day off on your birthday
- Option to buy additional annual leave
- Private medical care
- Pension
- Life Assurance
- Cycle to Work scheme
- Shopping and restaurants vouchers, rewards, and discounts
- Training and development opportunities - comprehensive skills-based training
- Family friendly policies including enhanced maternity benefits
- Employee Assistance programme
- Mental health, physical health, and financial support
- 24/7 Virtual GP service
Fairness, inclusion and respect:
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
If you need support with your application, please contact us at careers@volkerwessels.co.uk
Additional information:
Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to careers@volkerwessels.co.uk
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
ICT Service Desk Technician (1st Line support) in Hoddesdon employer: VolkerFitzpatrick Limited
Contact Detail:
VolkerFitzpatrick Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Technician (1st Line support) in Hoddesdon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VolkerWessels UK. Understand their projects and values so you can show how you fit into their culture and contribute to their goals.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling tech issues daily, brush up on common ICT problems and solutions. This will help you feel more confident when discussing your experience during the interview.
✨Tip Number 3
Show off your people skills! Remember, this role is about helping others. Be ready to share examples of how you've provided excellent customer service in the past, and how you can translate complex IT jargon into simple terms.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the VolkerWessels UK careers page. It shows you're serious about joining our team!
We think you need these skills to ace ICT Service Desk Technician (1st Line support) in Hoddesdon
Some tips for your application 🫡
Show Your Tech Skills: Make sure to highlight your technical know-how in your application. We want to see your experience with tools like Microsoft 365 and Windows 11, so don’t hold back on showcasing your problem-solving abilities!
Customer Service is Key: Since this role is all about helping people, emphasise your customer service skills. Share examples of how you've turned tech jargon into simple terms for users—this will show us you can communicate effectively!
Be Organised: We love a candidate who can keep things tidy! Mention any experience you have with logging support tickets or managing tasks efficiently. It’ll show us you’re ready to handle the fast-paced environment we thrive in.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at VolkerFitzpatrick Limited
✨Know Your Tech Inside Out
Make sure you brush up on the tools and technologies mentioned in the job description, like Microsoft 365, Windows 11, and Android. Being able to discuss these confidently will show that you're not just a tech-savvy problem-solver, but also someone who can hit the ground running.
✨Practice Your People Skills
Since this role is all about helping people, practice explaining technical issues in simple terms. You might want to role-play with a friend or family member to ensure you can communicate clearly and effectively, especially under pressure.
✨Prepare for Common Scenarios
Think about common technical issues you might face in a service desk role, like hardware glitches or network connectivity problems. Prepare your thought process on how you would troubleshoot these issues, as you may be asked to walk through your approach during the interview.
✨Show Your Enthusiasm
Let your passion for technology shine through! Share examples of how you've gone above and beyond to help others in previous roles. This will demonstrate your proactive mindset and genuine enthusiasm, which are key traits for this position.
