We are looking for a commercially minded Sales & Showroom Assistant to join our growing team at Volga Linen.
As a British luxury linen house and holder of a Royal Warrant, Volga Linen is recognised for its exceptional textiles, craftsmanship and bespoke services.
Based in our London showroom, you will represent the brand to retail and trade clients, delivering a highly personalised luxury experience while developing client relationships and driving sales.
The role combines showroom sales, client relationship management, targeted prospecting and customer service. We are looking for someone with a strong appreciation of luxury, excellent presentation skills and the commercial awareness to identify and develop sales opportunities.
Key Responsibilities
Luxury Showroom Experience & Sales
- Deliver an exceptional, personalised client experience, ensuring every interaction reflects the quality, heritage and prestige of Volga Linen.
- Maintain impeccable showroom presentation, merchandising and visual standards.
- Welcome retail and trade clients, providing knowledgeable advice on our fabrics, trims, finished products and bespoke services.
- Manage showroom appointments, product consultations and client presentations.
- Develop detailed product knowledge, including craftsmanship, pricing, lead times and bespoke capabilities.
- Ensure all written communications, presentations and client interactions reflect the brand's luxury positioning and tone.
- Develop the retail and trade sales pipeline through targeted prospecting, identifying and approaching interior designers, design studios and potential clients.
- Build and maintain relationships with key retail and trade clients, encouraging repeat business and identifying new opportunities.
- Proactively follow up showroom visits, quotations and sample requests to drive conversion.
- Identify opportunities to reactivate dormant accounts and develop existing relationships.
- Maintain accurate customer records and sales opportunities in Attio, ensuring follow-up actions are completed.
Sample Management, Customer Service & Showroom Operations
- Manage sample requests from retail and trade clients, ensuring accurate and timely preparation and dispatch maintaining accurate records.
- Manage customer enquiries across email, telephone and the showroom, providing a consistently high standard of service.
- Handle customer queries, returns and delivery issues, ensuring timely and professional resolution.
- Maintain showroom sample collections, displays and presentation standards.
- Work closely with the Production Manager and Sales & Orders Manager on product availability, bespoke requests and delivery timelines.
Skills & Experience
- Experience in a customer-facing sales role within luxury retail, interiors, homewares or a premium product business.
- A strong understanding of luxury service standards, presentation and client relationship management.
- Commercial awareness and a proactive approach to generating sales and developing client relationships.
- Excellent written and verbal communication skills, with exceptional attention to detail.
- Strong organisational skills and the ability to manage multiple clients, enquiries and priorities.
- Experience using CRM systems to manage customer relationships and sales opportunities.
- Confidence using inventory management systems and Shopify.
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