Product Specialist in Wales

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Job Summary

PRODUCT SPECIALIST – ARTIFAX SOFTWARE

Remote (UK) | Full-time | Professional Services

Job Description

Help cultural organisations work smarter and deliver exceptional experiences.

As a Product Specialist, you’ll help arts and culture organisations run complex events smoothly, streamline their operations, and get real value from the Artifax platform. You’ll work closely with users to understand how they operate and design clear, effective system setups that give teams confidence and clarity in their day‑to‑day work.

If you enjoy solving operational problems, shaping efficient processes, and supporting the people who bring cultural programmes to life, this role gives you the chance to make a meaningful impact across theatres, museums, festivals, universities, and other cultural venues in the UK and beyond.

About The Role

You’ll partner with clients throughout onboarding, configuration, and ongoing optimisation, translating operational needs into practical, scalable solutions. You’ll deliver tailored training, create accurate specifications, and guide users on best practice. Collaboration is central to the role: you’ll work closely with colleagues in Sales, Client Success, Technical Services, Development, and Product to ensure a smooth, consistent experience from implementation through long‑term adoption.

As part of an AI‑first organisation, you’ll also incorporate AI tools and workflows to enhance the quality, efficiency, and scalability of the services you deliver.

About Artifax

Artifax Software builds industry‑leading event and venue management tools for the arts and culture sector. Our platform is used by performing arts centres, museums, festivals, universities, and cultural organisations around the world. We’re a remote‑first, values‑led team backed by the stability of Volaris Group, with a culture that’s collaborative, supportive, and always evolving through feedback.

What You’ll Do

• Deliver structured, process‑led consultancy to configure Artifax products in line with client needs and best practice
• Facilitate online and on‑site training sessions tailored to user roles and organisational workflows
• Produce clear, accurate functional specifications for reports and development work
• Build strong client relationships that support adoption, retention, and long‑term success
• Provide telephone and email support as part of our helpdesk offering
• Support the Sales team with pre‑sales insight, demonstrations, and solution design
• Contribute to documentation, training materials, and client‑facing resources
• Participate in internal training, team meetings, and sector events as required

What You’ll Bring

• Clear, confident communication skills and the ability to explain technical concepts to varied audiences
• Strong analytical thinking, with the ability to understand, challenge, and improve client processes
• Experience managing multiple stakeholders and balancing competing priorities
• A proactive, organised approach with strong attention to detail and a commitment to quality
• Knowledge of the arts and culture sector, ideally within an arts venue or event‑focused organisation
• Experience with structured methodologies (PRINCE2 or similar)
• Confidence working with datasets and tools such as Microsoft Excel
• A willingness to adopt and explore AI‑powered tools to enhance your work

Why join Artifax?

• Work with inspiring arts and culture organisations making a real impact
• Be part of a supportive, specialist team that values curiosity and shared learning
• Enjoy autonomy, variety, and meaningful work that shapes how clients deliver events and programmes
• Grow through coaching, training, and real‑world project experience
• Benefit from remote‑first flexibility, a competitive salary and region‑specific benefits designed to support your wellbeing
• Join a stable, values‑led company backed by Volaris Group

Worker Type: Regular

Number of Openings Available: 1

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Software Development