Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer operations and drive excellence in service delivery and compliance.
- Company: Join a pioneering AI-first company transforming the property sector.
- Benefits: Competitive salary, flexible working, enhanced leave, and career progression opportunities.
- Why this job: Make a real impact in a high-growth environment while developing future leaders.
- Qualifications: 7+ years in customer operations leadership with SaaS, PropTech, or FinTech experience.
- Other info: Collaborative culture with regular team events and innovation workshops.
The predicted salary is between 47000 - 63000 £ per year.
Job Summary
AgentOS PropTech Group is on a mission to transform the property sector with smart, AI-first technology. Our products: agentOS, agentPay, and Calmony, power property management, rent automation, and client accounting for thousands of professionals across the UK.
We’re now looking for a Senior Customer Operations Manager to lead our customer-facing teams and drive the next stage of operational excellence as we scale.
Job Description
AgentOS PropTech Group is a leader in property technology, banking technology and client accounting, offering a suite of innovative products: agentOS, agentPay, and Calmony, that streamline property management, rent automation, and client accounting.
As we transition into an AI-first company, we are seeking senior operators who can help us scale, innovate, and transform the way property professionals work.
We operate at the intersection of PropTech, FinTech, and SaaS, delivering intelligent, automated solutions that empower our clients to focus on what matters most.
We are a values-driven organisation that puts people’s interests at heart, fosters curiosity, and thrives on innovation, agility, and accountability – all within a supportive and collaborative culture.
Role Overview
As the Senior Customer Operations Manager, you will play a pivotal role in scaling and strengthening our customer-facing operations. You will oversee support, client accounting, and professional services, ensuring excellence in service delivery, compliance, and customer experience.
This is a hands-on leadership role where you’ll manage two small but high-impact teams (7 people in total, including two team leads), while also shaping operational strategy and enabling growth.
You Will Be Instrumental In
- Driving operational excellence.
- Developing talent – including the next generation of managers.
- Overseeing the development and delivery of professional services.
- Embedding AI-first workflows that enhance productivity and customer satisfaction.
Key Responsibilities
Strategic Leadership
- Define and execute the customer operations strategy aligned with company-wide OKRs.
- Champion the adoption of AI tools and automation to drive efficiency and scalability.
- Collaborate with the CEO and senior leadership to align operations with business goals.
Operational Excellence
- Oversee service delivery across support, accounting, and professional services.
- Lead the development and delivery of professional services, ensuring client value and revenue growth.
- Ensure delivery against OKRs, SLAs, and revenue-related objectives.
- Drive continuous improvement initiatives through operational innovation and structured workflows.
Talent Development
- Develop and grow talent, including the next generation of managers.
- Support team growth through structured training, coaching, and performance development.
- Foster a culture of accountability, curiosity, and customer-first thinking.
Governance & Compliance
- Ensure compliance with FCA requirements and those of our banking partners (Griffin, Modulr).
- Maintain high standards of data integrity, security, and operational risk management.
Required Skills & Experience
- 7+ years in customer operations leadership within SaaS, PropTech, or FinTech.
- Proven success in scaling operations and leading transformation initiatives.
- Experience in professional services development and delivery.
- Strong background in talent development, creating pathways for future leaders.
- Experience with AI tools, automation, and digital transformation.
- Strong commercial acumen and strategic thinking.
- Excellent communication and stakeholder management skills.
- Familiarity with tools such as Zendesk, HubSpot, and AI platforms.
What We Offer
- A senior leadership role in a high-growth, AI-first company.
- £55,000 – £60,000 base.
- Flexible working and a culture that values autonomy and innovation.
- Enhanced annual leave: 28 days + bank holidays, rising to 31 days after 3 years.
- Career progression opportunities within a growing tech ecosystem.
- Access to wider career pathways and leadership development within the Volaris and Constellation Software groups, offering long-term growth across a global network of software companies.
- Regular team events, learning sessions, and innovation workshops.
- Occasional travel for client visits, office collaboration, conferences, and training.
Send us your CV and a short note on how you’ve developed talent, delivered professional services, or scaled customer operations – we’d love to hear your story.
#J-18808-Ljbffr
Senior Customer Operations Manager employer: Volaris Group
Contact Detail:
Volaris Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how AgentOS, agentPay, and Calmony work, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've developed talent and driven operational excellence in previous roles. Use specific examples to illustrate your impact and how you can bring that to the Senior Customer Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our innovative team at AgentOS PropTech Group.
We think you need these skills to ace Senior Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Customer Operations Manager role. Highlight your leadership experience in customer operations, especially in SaaS, PropTech, or FinTech, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us your story! Share specific examples of how you've developed talent or driven operational excellence. This is your chance to showcase your personality and passion for the role.
Showcase Your AI Experience: Since we’re transitioning into an AI-first company, it’s crucial to highlight any experience you have with AI tools and automation. Let us know how you’ve used these technologies to enhance productivity and customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Volaris Group
✨Know the Company Inside Out
Before your interview, dive deep into AgentOS PropTech Group's mission and products. Understand how their AI-first approach is transforming the property sector. This knowledge will not only impress your interviewers but also help you align your experience with their goals.
✨Showcase Your Leadership Skills
As a Senior Customer Operations Manager, you'll need to demonstrate your leadership capabilities. Prepare specific examples of how you've successfully led teams, developed talent, and driven operational excellence in previous roles. Use metrics to highlight your achievements!
✨Emphasise Your Experience with AI and Automation
Given the company's focus on AI tools and automation, be ready to discuss your experience in these areas. Share how you've implemented AI solutions or automated processes in past roles, and how it improved efficiency and customer satisfaction.
✨Prepare Questions that Reflect Curiosity
Interviews are a two-way street! Prepare thoughtful questions that show your curiosity about the company’s future, especially regarding their transition to an AI-first model. This will demonstrate your genuine interest in the role and the organisation.
