Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic Customer Success Team to drive retention and expansion in a competitive market.
- Company: Join Gold-Vision CRM, a leader in innovative CRM solutions.
- Benefits: Enjoy flexible working, 23 days holiday, and a supportive team environment.
- Why this job: Make a real impact on customer satisfaction and business growth.
- Qualifications: Experience in Customer Success or Account Management, with team leadership skills.
- Other info: Exciting opportunities for career growth and AI-driven efficiency improvements.
The predicted salary is between 45000 - 55000 £ per year.
As a Customer Success Team Lead, you will lead a small Customer Success Team driving retention and expansion in a highly competitive market. Your primary goals will be to drive and deliver initiatives to deliver value, protect revenue, grow key accounts and assist with improving efficiency to modernise how customer success operates.
You will drive and plan initiatives to deliver value to our customers to increase customer satisfaction. Manage overall customer success plans to ensure all our teams deliver on customer service to the highest level and introduce key initiatives to increase Gold-Vision's value including:
- Customer communications
- Customer Events
- Multi-channel resources – YouTube/LinkedIn/Webinars
- Referral Program
Be an advocate for Customer Success and drive learning and best practice to ensure customer centricity is at the forefront of our processes and procedures. Work closely with the Sales & Marketing Director to deliver on our Customer Success Strategy.
Key Responsibilities
- Own renewal strategy, forecasting, and outcomes across all existing customers
- Plan customer success initiatives to deliver Gold-Vision’s value
- Lead renewal conversations, including pricing, objections, and competitive challenges
- Proactively identify and mitigate attrition risk
- Ensure renewal readiness well ahead of contract end dates
- Work with clients to assess their CRM and marketing needs and requirements in order to determine the best Gold-Vision approach
- Identify and drive upsell and cross-sell opportunities within existing accounts
- Translate usage, outcomes, and customer insight into value and commercial opportunities
- Lead value reviews, QBRs, and senior stakeholder conversations
- Clearly articulate ROI and outcomes, especially where usage has flattened
- Plan and deliver on Level 1 face to face Quarterly business reviews with senior stakeholders and manage outcomes and delivery planning of next steps
Customer Success Team Leadership & AI-Enabled Optimisation
- Lead and develop the Customer Success team
- Redesign renewal operations to reduce manual administration
Cross-Functional Collaboration
- Work closely with the Sales Director on strategic and at-risk accounts
- Partner with Customer Care and Professional service Consultants to surface customer value and expansion opportunities
- Provide structured customer feedback to inform product and proposition decisions
About You - Experience
- Proven experience in Customer Success, Account Management, or Client Leadership role
- Proven experience with customer marketing and driving customer success
- Experience of managing a small team
- Experience in a SaaS or technology company is favourable
- Direct ownership of commercial renewals and retention targets
- Experience defending value against strong or feature-led competitors
- Exposure to improving or automating customer operations (AI experience is a plus, not a requirement)
Skills & Attributes
- Commercially confident — comfortable discussing price, value, and outcomes
- Will have some experience of customer marketing channels and improving customer success
- Able to challenge customers constructively
- Strong stakeholder management at senior and executive levels
- Structured, proactive, and data-led
- Comfortable leading small teams and improving efficiency
Mindset
- You see Customer Success as a revenue function
- You actively look for ways to remove low-value manual work
- You are excited by using AI to improve efficiency and insight
- You thrive in growing, resource-lean environments
- Paramount is a passion for delivery of excellent customer service and pride in gaining high level feedback
What We Offer
- A high-impact leadership role with direct influence on revenue
- Flexible working arrangements (3:2 hybrid, flexible start times)
- Supportive, collaborative team environment
- 23 days holiday + Bank Holidays
- Free parking in Central Northampton
- Company Pension Scheme
What Success Looks Like (First 6–12 Months)
- Drive and deliver on a plan to demonstrate Gold-Vision value through marketing channels identified such as social, webinars, customer communications and events
- Improved gross and net revenue retention
- Clear, accurate renewal forecasting with fewer late stage surprises
- Reduced churn driven by early risk identification
- Increased expansion revenue from existing customers
- A Customer Success function focused on outcomes and customer value
Revenue-Driven Customer Success Team Lead (Hybrid) in Northampton employer: Volaris Group
Contact Detail:
Volaris Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue-Driven Customer Success Team Lead (Hybrid) in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your achievements and projects. This gives potential employers a taste of what you can bring to the table, especially in customer success.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their customer success strategies and be ready to discuss how you can contribute to their goals. Tailor your answers to reflect their values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Gold-Vision.
We think you need these skills to ace Revenue-Driven Customer Success Team Lead (Hybrid) in Northampton
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for customer success! Share specific examples of how you've driven value and satisfaction in previous roles. We want to know what makes you tick!
Tailor Your Application: Make sure to customise your application to align with our job description. Highlight your experience in managing teams and driving retention strategies. This shows us that you understand what we're looking for and how you can contribute.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Volaris Group
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like Net Promoter Score (NPS) and Customer Lifetime Value (CLV). Be ready to discuss how you've used these metrics in past roles to drive retention and expansion.
✨Showcase Your Leadership Style
As a Team Lead, your leadership style is crucial. Prepare examples of how you've successfully led a team, managed conflicts, or improved processes. Highlight any experience you have with AI tools that enhance team efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in customer success and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Align with Their Vision
Research Gold-Vision CRM and understand their values and mission. Be prepared to discuss how your vision for customer success aligns with theirs, especially regarding customer-centricity and driving value through innovative initiatives.