Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a Customer Success Team to enhance customer satisfaction and drive retention.
- Company: Join Gold-Vision CRM, a leader in innovative CRM solutions.
- Benefits: Enjoy flexible working, competitive salary, and 23 days holiday plus bank holidays.
- Why this job: Make a real impact on customer success and drive growth in a dynamic environment.
- Qualifications: Experience in Customer Success or Account Management, with team leadership skills.
- Other info: Collaborative culture with opportunities for professional development and AI optimisation.
The predicted salary is between 45000 - 55000 ÂŁ per year.
As a Customer Success Team Lead, you will lead a small Customer Success Team driving retention and expansion in a highly competitive market. Your primary goals will be to drive and deliver initiatives to deliver value, protect revenue, grow key accounts and assist with modernising how customer success operates. You will drive and plan initiatives to deliver value to our customers to increase customer satisfaction, manage overall customer success plans to ensure all our teams deliver on customer service to the highest level, and introduce key initiatives to increase Gold‑Vision value.
Customer communications
- Customer Events
- Multi‑channel resources – YouTube/LinkedIn/Webinars
- Referral Program
Be an advocate for Customer Success and drive learning and best practice to ensure customer centricity is at the forefront of our processes and procedures; work closely with the Sales & Marketing Director to deliver on our Customer Success Strategy.
Location: Central Northampton (3:2 Hybrid)
Reports to: Sales & Marketing Director
Type: Full‑time (37.5 hours per week)
About Gold‑Vision CRM: Gold‑Vision CRM is a leading provider of CRM solutions designed to help businesses manage customer relationships effectively. We pride ourselves on delivering intuitive, integrated solutions that drive growth and efficiency for our clients. Gold‑Vision is trusted by organisations worldwide for its flexibility, ease of use, and powerful integrations.
Key Responsibilities
- Own renewal strategy, forecasting and outcomes across all existing customers
- Plan customer success initiatives to deliver Gold‑Vision’s value
- Lead renewal conversations, including pricing, objections and competitive challenges
- Proactively identify and mitigate attrition risk
- Ensure renewal readiness well ahead of contract end dates
- Work with clients to assess their CRM and marketing needs and requirements in order to determine the best Gold‑Vision approach
- Identify and drive upsell and cross‑sell opportunities within existing accounts
- Translate usage, outcomes and customer insight into value and commercial opportunities
- Lead value reviews, QBRs and senior stakeholder conversations
- Clearly articulate ROI and outcomes, especially where usage has flattened
- Plan and deliver on Level 1 face‑to‑face Quarterly business reviews with senior stakeholders and manage outcomes and delivery planning of next steps
- Redesign renewal operations to reduce manual administration
- Work closely with the Sales Director on strategic and at‑risk accounts
- Partner with Customer Care and Professional Service Consultants to surface customer value and expansion opportunities
- Provide structured customer feedback to inform product and proposition decisions
Customer Success Team Leadership & AI‑Enabled Optimisation
Cross‑functional collaboration
About You – Experience
- Proven experience in Customer Success, Account Management, or Client Leadership role
- Proven experience with customer marketing and driving customer success
- Experience of managing a small team
- Experience in a SaaS or technology company is favourable
- Direct ownership of commercial renewals and retention targets
- Experience defending value against strong or feature‑led competitors
- Exposure to improving or automating customer operations (AI experience is a plus, not a requirement)
Skills & Attributes
- Commercially confident — comfortable discussing price, value, and outcomes
- Will have some experience of customer marketing channels and improving customer success
- Able to challenge customers constructively
- Strong stakeholder management at senior and executive levels
- Structured, proactive, and data‑led
- Comfortable leading small teams and improving efficiency
- Mindset: see Customer Success as a revenue function
- Actively look for ways to remove low‑value manual work
- Excited by using AI to improve efficiency and insight
- Thrives in growing, resource‑lean environments
- Passion for delivery of excellent customer service and pride in gaining high level feedback
What We Offer
- A high‑impact leadership role with direct influence on revenue
- Flexible working arrangements (3:2 hybrid, flexible start times)
- Supportive, collaborative team environment
- 23 days holiday + Bank Holidays
- Free parking in Central Northampton
- Company Pension Scheme
What Success Looks Like (First 6–12 Months)
- Drive and deliver on a plan to demonstrate Gold‑Vision value through marketing channels identified such as social, webinars, customer communications and events
- Improved gross and net revenue retention
- Clear, accurate renewal forecasting with fewer late‑stage surprises
- Reduced churn driven by early risk identification
- Increased expansion revenue from existing customers
- A Customer Success function focused on outcomes and customer value
Customer Success Team Lead in Northampton employer: Volaris Group
Contact Detail:
Volaris Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Lead in Northampton
✨Tip Number 1
Get to know the company inside out! Research Gold-Vision CRM, its products, and its customer success strategies. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer success and team leadership. Think about your past experiences and how they align with the role's requirements—this will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Gold-Vision team!
We think you need these skills to ace Customer Success Team Lead in Northampton
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for customer success! Share specific examples of how you've driven value and satisfaction in previous roles. We want to know what makes you tick in this field!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the Customer Success Team Lead role. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Volaris Group
✨Know Your Customer Success Stuff
Make sure you brush up on the latest trends and best practices in customer success. Be ready to discuss how you've driven retention and expansion in previous roles, and think of specific examples where you've successfully managed customer relationships.
✨Showcase Your Leadership Skills
As a Customer Success Team Lead, you'll need to demonstrate your ability to lead a team effectively. Prepare to share experiences where you've motivated your team, improved processes, or tackled challenges head-on. Highlight any experience you have with managing small teams and driving results.
✨Be Data-Driven
Since this role involves forecasting and managing renewals, come prepared with examples of how you've used data to inform your decisions. Discuss how you've identified risks and opportunities in customer accounts, and be ready to talk about the metrics you track to measure success.
✨Engage with Their Vision
Familiarise yourself with Gold-Vision CRM and its offerings. Understand their value proposition and be ready to discuss how you can contribute to their customer success strategy. Show enthusiasm for their mission and how you can help enhance customer satisfaction and retention.