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- Tasks: Engage with customers, build relationships, and ensure they get the most from our solutions.
- Company: Gold-Vision CRM, a leading provider of innovative CRM solutions.
- Benefits: Flexible working, 23 days holiday, free parking, and a supportive team environment.
- Why this job: Make a real impact by helping customers succeed and grow with our products.
- Qualifications: Experience in customer success or account management, strong communication skills.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 28800 - 48000 £ per year.
As a Customer Success Executive, you will engage with our mid-tier customers to build strong relationships, provide guidance, and ensure they achieve maximum value from our solutions. Your goal is to drive customer satisfaction, retention, and growth.
Location: Central Northampton (3:2 Hybrid)
Reports to: Manager, Customer Success & Marketing
Type: Full-time (37.5 hours per week)
About Gold-Vision CRM:
Gold-Vision CRM is a leading provider of CRM solutions designed to help businesses manage customer relationships effectively. We pride ourselves on delivering intuitive, integrated solutions that drive growth and efficiency for our clients.
Key Responsibilities:
- Act as the primary point of contact for mid-tier customers.
- Build and maintain strong, long-term relationships to ensure customer retention.
- Provide product guidance and support to help customers achieve their goals.
- Identify upsell and cross-sell opportunities in collaboration with the sales team.
- Liaise with internal teams (Customer Care, Marketing, Product Management) to resolve issues and deliver a seamless customer experience.
- Monitor customer health and proactively retain customers and address and raise risks.
- Assist in onboarding and training customers on our platform.
Requirements:
- Experience in Customer Success, Account Management, or similar roles.
- Strong verbal and written professional communication and relationship-building skills.
- Managing expectations and maintaining long-term engagement and trust.
- Familiarity with B2B software solutions and CRM/marketing platforms.
- Basic technical aptitude for product support.
- Sales experience or understanding of upselling/cross-selling strategies.
- Ability to work collaboratively across multiple teams.
Nice to Have:
- Experience in SaaS or technology companies.
- Knowledge of customer success tools and methodologies.
What We Offer:
- Flexible working arrangements (3:2 hybrid, flexible start times).
- Supportive, collaborative team environment.
- 23 days holiday + Bank Holidays.
- Free parking in Central Northampton.
- Company Pension Scheme.
Customer Success Executive in Northampton employer: Volaris Group
Contact Detail:
Volaris Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common Customer Success scenarios. Think of examples from your past roles where you’ve built relationships or solved customer issues. We want to see how you can bring that experience to Gold-Vision!
✨Tip Number 3
Show your enthusiasm for the role! During interviews, express why you’re excited about helping customers succeed with Gold-Vision’s solutions. A genuine passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. Plus, it shows you’re proactive, which is key in Customer Success.
We think you need these skills to ace Customer Success Executive in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in customer success or account management, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, give us examples of how you've successfully built relationships in the past. Use clear and professional language to demonstrate your ability to engage with customers.
Highlight Relevant Experience: If you've worked with B2B software solutions or have a background in SaaS, make sure to mention it! We want to see how your previous roles have prepared you for helping our mid-tier customers achieve their goals.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Volaris Group
✨Know Your Customer Success Basics
Before the interview, brush up on key concepts in customer success and account management. Understand how to build relationships and drive customer satisfaction, as these are crucial for the role. Familiarise yourself with common challenges customers face and think about how you would address them.
✨Showcase Your Communication Skills
As a Customer Success Executive, strong communication is vital. Prepare examples of how you've effectively communicated with clients in the past. Be ready to demonstrate your ability to manage expectations and maintain long-term engagement during the interview.
✨Understand the Product Inside Out
Get to know Gold-Vision CRM's solutions and how they benefit mid-tier customers. Be prepared to discuss how you would guide customers in using the product effectively. This shows your enthusiasm and readiness to help clients achieve their goals.
✨Prepare for Team Collaboration Questions
Since the role involves liaising with various internal teams, think of examples where you've successfully collaborated with others. Highlight your experience working across departments and how it contributed to a seamless customer experience.
