At a Glance
- Tasks: Support customers through software queries via calls, emails, and video chats.
- Company: Dynamic Proptech and Fintech company based in Cardiff.
- Benefits: 28 days holiday, hybrid work, casual dress, and wellness events.
- Other info: Join a fun team focused on wellbeing and professional growth.
- Why this job: Kickstart your career with growth opportunities in tech support and development.
- Qualifications: IT literate with strong communication and problem-solving skills.
The predicted salary is between 25099 - 30677 £ per year.
We are a Proptech and Fintech software company based in Cardiff. We are looking for a customer service representative to be the first point of contact and guide our agentOS and Calmony customers through our software via telephone, email, and video calls.
People starting in this role have progressed within our company to 2nd line support, junior developer, trainer, management and onboarding roles. We are especially interested in someone looking to develop their second line and technical support skills.
You should be IT literate and be able to identify how customers can benefit further from using our software and services. We believe in having our clients and staff interests at heart; as a crucial element of your role, you should be able to demonstrate a commitment to solving problems and helping the customer overcome any issues they may have.
Full training on our software will be given, but you will need a positive attitude, be an effective multi-tasker and have great customer relationship and communication skills. It is also important that you are able to manage your own time effectively.
The role is 9-5 Monday to Friday. Your holiday entitlement is 28 days per annum plus 8 bank holidays, and this rises one day every year for the first 3 years of continuous service. Having fun at work is really important to us. We have regular team get-togethers in our office bar and have a strong focus on wellbeing. We currently operate a hybrid working model where we have the option to work from home 3 days per week. If there's something else that would help your working life please chat with us.
Benefits:
- Additional leave
- Access to Virtual GP and EAP
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Sick pay
- Work from home
Schedule:
8 hour shift Monday to Friday. No weekends.
Worker Type:
Regular
Number of Openings Available:
1
Client Support employer: Volaris Group
DisplayNote Technologies is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the tech industry. With a focus on employee growth and development, you will have the opportunity to collaborate closely with senior leadership while driving international growth strategies. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and a supportive environment that encourages creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Volaris Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Volaris Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Volaris Group:Your cover letter is your chance to shine! Tell us why you want to work at Volaris Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Volaris Group!
How to prepare for a job interview at Volaris Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
