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For Companies At a Glance
- Tasks: Support letting agents by solving problems and optimising software use.
- Company: Join a leading tech group transforming property management.
- Benefits: Enjoy hybrid working, generous holidays, and team events.
- Why this job: Be the heartbeat of customer support and make a real impact.
- Qualifications: Curiosity, tech-savviness, and strong communication skills are essential.
- Other info: Full training provided; great career progression opportunities await!
The predicted salary is between 30000 - 42000 £ per year.
Job Summary
We are a Proptech and Fintech software company based in Cardiff. We are looking for a customer service representative to be the first point of contact and guide our agentOS and Calmony customers through our software via telephone, email, and video calls.
People starting in this role have progressed within our company to 2nd line support, junior developer, trainer, management and onboarding roles. We are especially interested in someone looking to develop their second line and technical support skills.
You should be IT literate and be able to identify how customers can benefit further from using our software and services. We believe in having our clients and staff interests at heart, as a crucial element of your role you should be able to demonstrate a commitment to solving problems and helping the customer overcome any issues they may have.
Full training on our software will be given, but you will need a positive attitude, be an effective multi-tasker and have great customer relationship and communication skills. It is also important that you are able to manage your own time effectively.
Job Description
The role is 9-5 Monday to Friday. Your holiday entitlement is 28 days per annum plus 8 bank holidays, and this rises one day every year for the first 3 years of continuous service.
Having fun at work is really important to us. We have regular team get-togethers in our office bar and have a strong focus on wellbeing. We currently operate a hybrid working model where we have the option to work from home 3 days per week. If there\’s something else that would help your working life please chat with us.
Benefits
- Additional leave
- Access to Virtual GP and EAP
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Sick pay
- Work from home
Schedule
- 8 hour shift
- Monday to Friday
- No weekends
Worker Type
Regular
Number of Openings Available
1
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Client Support employer: Volaris Group
Contact Detail:
Volaris Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support
✨Tip Number 1
Get to know our products! Familiarise yourself with agentOS and Calmony before your interview. This shows us you're genuinely interested and ready to help our customers right from the start.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for our clients, being able to explain things clearly and patiently is key. Try role-playing common support scenarios with a friend!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve helped someone overcome a challenge. We love seeing how you approach issues and find solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team at AgentOS PropTech Group.
We think you need these skills to ace Client Support
Some tips for your application 🫡
Show Your Curiosity: We love a curious mind! When writing your application, highlight your eagerness to learn and solve problems. Share examples of how you've tackled challenges in the past — it shows us you're ready to dive into the techy side of things.
Be Personable: Since you'll be the friendly face (or voice) for our customers, let your personality shine through in your application. Use a warm tone and express your passion for helping others. We want to see that you genuinely care about providing excellent support!
Tailor Your Skills: Make sure to align your skills with what we’re looking for. If you’ve got experience juggling tasks or using technology, mention it! We want to know how your background can help you thrive in this role and contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Volaris Group
✨Show Your Curiosity
Demonstrate your curiosity during the interview by asking insightful questions about the role and the software. This shows that you're genuinely interested in helping customers and eager to learn more about the systems you'll be using.
✨Highlight Your Problem-Solving Skills
Prepare examples of how you've successfully solved problems in the past, whether in a work setting or personal experience. This will illustrate your ability to handle customer queries effectively and showcase your patience and determination.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as confident and approachable.
✨Emphasise Your Tech Savviness
Be ready to discuss your comfort level with technology and any relevant experience you have with software. Even if you haven't used their specific systems before, showing that you're tech-friendly and quick to learn will make a positive impression.
