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- Tasks: Delight customers and drive renewals, upsell, and expansion in a high-impact role.
- Company: DisplayNote, a leader in shared meeting and learning space technology.
- Benefits: Flexible working options, competitive pay, and opportunities for professional growth.
- Other info: Join a fun, collaborative team committed to diversity and inclusion.
- Why this job: Make a real difference by shaping customer experiences and driving innovation.
- Qualifications: Strong problem-solving skills and a passion for customer success.
The predicted salary is between 50000 - 60000 £ per year.
DisplayNote is hiring a Customer Success Manager whose single job is to delight customers, across our Launcher, Montage and OEM relationships. You will help drive renewals, upsell and expansion, and have full ownership of building DisplayNote's professional services function from the ground up. This is a high-impact, high-autonomy role for someone who treats customer outcomes as personal outcomes.
About DisplayNote: DisplayNote is the Experience OS for shared meeting and learning spaces. Our products (Launcher and Montage) are embedded in OEM displays and deployed across enterprise meeting rooms and classrooms in over 90 countries. We sell through a global partner channel and our customers include some of the world's largest display manufacturers and most demanding end-user organisations.
Why this role matters: DisplayNote is at an inflection point. Our channel is growing, our OEM footprint is expanding, and our customers are asking for more. The person who takes this role will shape how we serve every customer we onboard for the next decade.
What you will drive:
- Renewals: Protect and grow ARR across the customer base. Contribute to forecasting, risk identification and the renewal motion.
- Upsell and expansion: Identify, qualify and close expansion opportunities inside existing accounts (additional editions, more rooms, more partners, broader use cases).
- Professional services: Design and build our professional services function: scoping, pricing, packaging, delivery model and the playbooks behind it. This is a greenfield build.
- Customer health: Own the signals, the cadence and the interventions. Catch issues early. Solve them before they become escalations.
- Voice of the customer: Be the trusted line back into Product, Engineering and Channel. Turn customer reality into product reality.
What we are looking for: We hire on attitude. Skills can be taught. The traits that matter to us:
- A relentless instinct for finding the right solution to a customer problem, not the easy one.
- High personal accountability, and the confidence to hold others to account when commitments slip.
- A strong bias to action, small steps shipped beat big plans stalled.
- Resilience. Customer success is not a straight line. We want someone who keeps going.
- A genuine embrace of AI as a force multiplier in daily work.
- Clear, direct communication with customers, partners and internal teams.
- Commercial instinct, you understand that delight and revenue are the same conversation.
Why work with us:
- Exciting, Impactful Work: Contribute to innovative products that help people share ideas and collaborate more effectively across the globe. Your work will make a real difference.
- Collaborative Culture: Be part of a supportive, fun and friendly team where boldness, innovation, passion, and accountability guide everything we do.
- Work Your Way: We trust you to get the job done. Enjoy the freedom to shape your schedule, with hybrid or remote working options to keep life in balance.
- Learning & Growth: Keep growing with access to training, learning resources through the Volaris network, and the chance to work alongside some seriously talented people.
- Recognition & Rewards: We love celebrating wins, big or small. From appreciation programs and shout-outs to fun company events, we make sure great work gets noticed (and celebrated!). We also reward performance through annual compensation reviews, bonuses, and a competitive commission structure.
DisplayNote Technologies is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all suitably qualified individuals. All applicants must have the legal right to work in the UK. Offers of employment will be subject to reference checks.
Customer Success Manager in Belfast employer: Volaris Group
Contact Detail:
Volaris Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DisplayNote on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding DisplayNote's products inside out. Dive into their Launcher and Montage offerings, and think about how you can contribute to customer success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success Manager. Highlight your problem-solving instincts and resilience – they want someone who can tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the DisplayNote team.
We think you need these skills to ace Customer Success Manager in Belfast
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about delighting customers and driving their success. Share specific examples of how you've made a difference in previous roles.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Customer Success Manager role. We’re looking for someone who understands our products and can connect with our customers, so don’t hold back on relevant experiences!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and fluff; instead, focus on what makes you a great fit for the role. Remember, we want to know how you can contribute to our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team at DisplayNote!
How to prepare for a job interview at Volaris Group
✨Know the Product Inside Out
Before your interview, make sure you understand DisplayNote's products, especially Launcher and Montage. Familiarise yourself with their features, benefits, and how they solve customer problems. This will help you demonstrate your genuine interest and ability to delight customers.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve turned challenges into opportunities. This aligns perfectly with the role’s focus on treating customer outcomes as personal outcomes.
✨Demonstrate Your Commercial Instinct
Be ready to discuss how you can identify upsell and expansion opportunities within existing accounts. Think of specific strategies you could implement to drive renewals and growth. This shows that you understand the link between customer satisfaction and revenue.
✨Embrace the Greenfield Opportunity
Since this role involves building the professional services function from scratch, come prepared with ideas on scoping, pricing, and delivery models. Show your enthusiasm for creating something new and how you would approach this challenge with a strong bias to action.