Volare Aviation are looking for a proactive, service-driven Owner Delivery Lead to join our Operations team in Oxford.
Working across our fixed-wing and rotary-wing fleet, you'll play a key role in ensuring our aircraft owners receive an exceptional management and travel experience, coordinating service delivery from initial planning through to the completion of each journey.
Key responsibilities include:
- Overseeing owner flight requirements, ensuring all operational, cabin and ground handling arrangements meet expectations.
- Anticipating owner and passenger needs, coordinating catering, transport, onboard amenities and special requests.
- Working closely with Account Leads, Operations Control, Ground Support, Cabin Crew and external suppliers to ensure consistent service delivery.
- Monitoring aircraft availability, maintenance requirements and crew arrangements, resolving potential issues before they affect the owner experience.
- Coordinating flight planning, permits, airport slots and other operational arrangements.
- Taking ownership of service-related issues and identifying opportunities to improve standards and the overall owner experience.
What we're looking for:
- Previous experience in aviation operations, luxury hospitality, premium customer service or a similar service-focused environment.
- Exceptional attention to detail and the ability to anticipate requirements and take ownership of outcomes.
- Excellent communication and interpersonal skills, with confidence engaging with high-net-worth clients.
- Strong organisational and problem-solving skills, with the ability to manage competing priorities.
- A proactive, flexible and collaborative approach, with a commitment to exceeding customer expectations.
Location:Oxford, UK
Employment:Full-time
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Owner Delivery Lead in Kidlington employer: Volare Aviation Limited
Join our dynamic aviation sales and acquisitions business as an In-House Counsel, where you'll thrive in a collaborative and entrepreneurial environment. We offer a competitive salary, a comprehensive benefits package, and ample opportunities for professional development and career progression, all while working on high-profile international aircraft transactions that make a real impact in the aviation sector.
