At a Glance
- Tasks: Lead the delivery of helicopter maintenance projects, ensuring quality and efficiency.
- Company: Join a leading aerospace company focused on innovative helicopter services.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative team culture with opportunities for continuous improvement.
- Why this job: Make a real impact in emergency medical services and aviation safety.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 54000 - 66000 £ per year.
We are seeking an experienced and dynamic candidate to provide leadership for the delivery of our clients Civil Helicopter Maintenance Projects with a primary focus on Helicopter Emergency Medical Services (HEMS), Private & Business, and National Resilience (non-NPAS).
The Service Delivery Manager (SDM) for Civil Helicopter Maintenance Projects is one of three new SDM roles responsible for ensuring delivery of base and off-site maintenance contracts to schedule, cost and quality. Reporting to the Head of Services Delivery (Hd SD), the SDM shall ensure an end-to-end flow from customer contract through to handover of the aircraft back to the customer.
The job holder will facilitate a multi-functional delivery team formed as a matrix organisation, aligning a value stream approach to drive the day-to-day delivery of KPIs defined by the contract and as directed by the Hd SD. The service-delivery matrix organisation will comprise personnel from MRO, Materiel Management, CAMO, Customer Support Managers (CSMs), Commercial, Finance, Tech Support, PMO and Aircrew. The SDM will also be supported by a cost controller and the MRO Production Planning Engineer.
Key Responsibilities
- Operational Performance: Responsible for end-to-end delivery performance (schedule, cost and quality) of each maintenance contract plus any ad-hoc arisings. The SDM will monitor and control hours and schedule versus an agreed baseline for the maintenance input using live data metrics that are to become an integral part of the daily and weekly operational routines.
- Cross-Functional Integration & Synchronisation: Ensure seamless cross-functional integration, synchronisation and collaboration among each function represented within the Delivery Team.
- Regular Operational Reviews: Perform daily progress reviews with the Delivery Team to monitor and control progress against the contracted performance, identify bottlenecks/issues and ensure appropriate actions are taken or escalated to ensure prompt resolution.
- Routine Reporting: Conduct analysis and continuous SQCDP reporting on work in progress (WIP) of the overall delivery programme and for each more-detailed aircraft project, including KPIs, CPI/SPI and other metrics as defined by Hd SD.
- Historic Data: Compilation of a data pool from completed projects for the retrospective analysis of performance/cost issues, recurring trends and satisfaction of contracted requirements.
- Customer Reporting: Liaison with the CSM to maintain dialogue with the Customer, producing customer reports in line with contractual agreements.
- Process Optimisation & Efficiency: Drive continuous improvement initiatives within the scope of the Delivery Team, identifying opportunities to improve customer satisfaction as well as internal adherence to contract performance metrics.
Required Knowledge and Skills
- Successful operations management experience.
- Strong understanding of support contracts, MRO (Maintenance, Repair, and Overhaul) operations, and/or complex project delivery.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and motivate at all levels.
- Ability to manage complex projects and multiple priorities simultaneously.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Proficiency in operational excellence methodologies (e.g., Lean, Six Sigma) is highly desirable.
- Sound commercial acumen and experience with budget management.
- Knowledge of aviation regulations and safety standards is highly advantageous.
Education, Qualifications or Training
- Essential: Extensive experience with technical and/or commercial roles within the aerospace industry and/or Bachelor's degree in Engineering, Operations Management, Business Administration, or a related field; a Master's degree.
- Desirable: Specific experience relating to the management of Airbus helicopter customers and/or support & services.
Additional Requirements
- Results-oriented and committed to continuous improvement.
- Highly organised and meticulous with attention to detail.
- Resilient and adaptable in a fast-paced and demanding environment.
- Collaborative team player with strong relationship-building skills and able to work in an international environment.
This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. Applicants must meet any/all requirements of Export Compliance Regulations. All candidates must possess the current, legal right to work in the United Kingdom.
Service Delivery Manager (HEMS) in Oxford employer: Volantes Technical Recruitment Ltd
Join a leading organisation that prioritises safety, quality, and regulatory compliance in aircraft maintenance. With a strong commitment to employee development and a culture that promotes teamwork and continuous improvement, this role offers the chance to work alongside experienced professionals in a dynamic environment. Enjoy competitive benefits and the opportunity to make a meaningful impact on operational performance while advancing your career in the aviation industry.
Contact Details:
Volantes Technical Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (HEMS) in Oxford
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Volantes Technical Recruitment Ltd for a Service Delivery Manager (HEMS). This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Service Delivery Manager (HEMS) in Oxford
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Volantes Technical Recruitment Ltd, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Volantes Technical Recruitment Ltd, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Volantes Technical Recruitment Ltd
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Volantes Technical Recruitment Ltd.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Volantes Technical Recruitment Ltd. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Volantes Technical Recruitment Ltd love seeing candidates who not only have technical skills but also fit well within their team culture.
