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- Tasks: Provide 1st level support and assist in resolving technical issues for broadcast systems.
- Company: Join a leading technology team at Volant Media in London.
- Benefits: Gain hands-on experience, develop skills, and work in a dynamic environment.
- Why this job: Be part of a team that ensures seamless technology services and enhances audience experiences.
- Qualifications: 2+ years in broadcast engineering support and strong communication skills required.
- Other info: Opportunities for continuous learning and career growth in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
The Technology department is responsible for providing engineering and support services to ensure the smooth delivery of services and technology, enabling teams to work effectively for the ongoing success of the business. The department provides the following:
- 24/7 proactive support and maintenance to ensure industry-leading levels of availability for a diverse range of end-to-end broadcast, technology and IT systems.
- Project design, implementation and documentation to the highest standards, providing reliable and resilient technical solutions.
- Collaboration with stakeholders to create and maximise efficiencies and optimised technical solutions whilst utilising existing available resources.
The Support Engineer (Support) is a key member of the London Technology team providing technical assistance and 1st level support, as well as assisting 2nd and 3rd level engineers to ensure the continued smooth delivery of technology services to all users. Responsibilities include:
- Providing 1st level support as part of the 24/7/365 London technology team to resolve faults, escalate and prioritise issues with critical decision making.
- Investigating reports and faults and capturing factually correct information, internally and to third parties.
- Following agreed support/ticketing system processes to solve reported issues with maximum efficiency and inform other stakeholders quickly.
- Proactively working on unresolved cases, adding value and insights, chasing SMEs internally and externally.
- Providing quick and efficient resolution to minimise impact on audiences and end-users internally.
- Performing preventative checks and maintenance while considering risks, safety, cybersecurity and resilience in implementations, designs and support.
- Participating in new technology implementations, projects, planning and processes where required to add insight and expertise.
- Providing continued feedback for continuous improvement of processes and suggesting improvements.
- Proactively contributing to, building and promoting an internal knowledge base for more efficient new support, especially in areas of expertise and focus areas.
- Following engineering best practices and supporting change management processes and planned engineering works.
Requirements include:
- At least 2 years in a broadcast engineering support or similar technical role.
- Proven ability to work individually and as part of a team to resolve issues, prioritise and escalate.
- Excellent verbal and written communication skills – to both technical and non-technical people.
- Strong decision-making skills in critical situations, minimising downtime and creative problem solving.
- Ability to prioritise tasks effectively and manage time efficiently to meet support requirements and deadlines.
- Understanding of broadcast systems and technologies, including traditional SDI, IP, network, software and servers (virtual and physical), newsroom systems, graphics and post-production.
- Experience with basic Windows administration and IP networks; Linux experience is a strong plus.
- Knowledge of cybersecurity.
- Proficiency in understanding documentation for broadcast systems and processes, including ticket management – reading schematics, manuals, and knowledge articles.
- Bachelor's degree in Broadcast Engineering, Electrical Engineering, or a related field.
- Commitment to continued development of knowledge, skills and technical knowledge.
- Strong professional and personal responsibility when undertaking duties.
Support Engineer (Support), London employer: Volant Media UK Ltd
Contact Detail:
Volant Media UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Support), London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical expertise and problem-solving abilities to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you would handle specific support issues or projects. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get that application in!
We think you need these skills to ace Support Engineer (Support), London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Engineer role. Highlight your experience in broadcast engineering support and any relevant technical skills. We want to see how your background aligns with what we do at StudySmarter!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Show Off Your Communication Skills: Since you'll be dealing with both technical and non-technical folks, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can bridge that gap!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Volant Media UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of broadcast systems and technologies. Be ready to discuss your experience with SDI, IP networks, and any relevant software. This will show that you’re not just familiar with the basics but can also dive deep into technical discussions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in previous roles. Think about specific situations where you had to make quick decisions under pressure. This will demonstrate your critical thinking and decision-making abilities, which are crucial for a Support Engineer.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical stakeholders, so being able to articulate your thoughts clearly is key. Consider doing mock interviews with friends or colleagues to refine this skill.
✨Be Proactive and Collaborative
During the interview, express your willingness to contribute to team projects and continuous improvement initiatives. Share ideas on how you can help build and promote an internal knowledge base. This shows that you’re not just looking to do your job but are invested in the success of the entire team.
