At a Glance
- Tasks: Lead incident response and improve system reliability in a dynamic tech environment.
- Company: Join a leading content technology company focused on operational excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a supportive team with a commitment to continuous improvement.
- Why this job: Make a real impact by enhancing support practices and mentoring future engineers.
- Qualifications: Experience in broadcast or IT operations, strong problem-solving skills, and a proactive mindset.
The predicted salary is between 40000 - 50000 £ per year.
Job Title
Senior Support Engineer
Job Ref
Closing Date
- 17/08/2026
- Summary
The Senior Support Engineer is a senior technical authority within the content technology support team, responsible for ensuring operational excellence, leading the response to incidents major and minor, and driving improvements to system reliability and support practices.
The role works in close partnership with the broader technology and content teams to embed strong operational standards, support new technology introductions, and develop the capability of the wider support team.
Responsibilities
- Lead and coordinate response to incidents and service-impacting events.
- Provide 1st, 2nd and assist with 3rd level support and technical investigation across supported platforms.
- Support and participate in system changes, upgrades and installations.
- Drive root cause analysis, problem management, and long-term corrective actions.
- Play a key role in system design reviews, upgrades, migrations, and new technology introductions.
- Ensure operational requirements are fully considered in project and engineering activities.
- Define, own, and continuously improve operational standards, procedures, and best practices.
- Mentor, coach, and technically develop engineers across the support function.
- Support the Lead support engineer with operational planning, risk assessment, and service readiness.
- Participate in a 24/7/365 support rota, including nights, weekends, and public holidays as required.
- Operate within agreed incident, change, and problem management frameworks.
- Work closely with internal stakeholders, service owners, project teams, and third-party vendors.
- Contribute to a culture of operational excellence, continuous improvement, and knowledge sharing.
- Prioritise health & safety, cybersecurity, resilience, and service continuity in all activities.
- Are expected to act professionally in live, time-critical, and high-pressure environments.
Requirements
- Extensive experience in broadcast, content technology, or complex IT operational environments.
- Deep technical expertise across multiple system domains and workflows.
- Strong decision-making skills in critical situations minimizing downtime and creative problem solving.
- Ability to balance immediate service recovery with long-term system improvement.
- Proactive, improvement-focused mindset with strong mentoring capability.
- Proven ability to work individually and as part of a team to resolve issues, prioritise and escalate.
- Excellent verbal and written communication skills – to both technical and non-technical people.
- The candidate should be able to prioritize tasks effectively and manage their time efficiently to meet support requirements and deadlines.
- Knowledge of cybersecurity.
- Proficiency in understanding documentation for broadcast systems and processes, including ticket management – reading schematics, manuals, knowledge articles.
- Bachelor's degree in Broadcast Engineering, Electrical Engineering, or a related field.
- Commitment to continued development of knowledge, skills and technical knowledge.
- Strong professional and personal responsibility when undertaking duties.
- Rostered Monday – Sunday, rotating rota
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating notes of the skills, knowledge and experience required for a satisfactory level of performance.
This is not intended to be a complete, detailed account of all aspects of the duties involved.
Senior Support Engineer in London employer: Volant Media UK Ltd
Volant Media is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a meaningful impact in the media industry. With a strong commitment to employee growth, we offer continuous training and development opportunities, ensuring our team members are equipped with the latest skills and knowledge in modern news production workflows. Located in a vibrant area, our workplace promotes a healthy work-life balance, allowing part-time managers to thrive both personally and professionally.
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We think this is how you could land Senior Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Volant Media UK Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace Senior Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Volant Media UK Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Volant Media UK Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Volant Media UK Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
