At a Glance
- Tasks: Provide hands-on technical support and resolve incidents in a dynamic environment.
- Company: Join a leading tech company focused on content technologies and operational excellence.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team with a culture of knowledge sharing and continuous improvement.
- Why this job: Make a real impact by ensuring system stability and supporting innovative projects.
- Qualifications: Experience in IT or broadcast environments with strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
The Support Engineer is a capable content technologies engineer, responsible for maintaining service availability, resolving incidents, and contributing to the stability and improvement of supported systems. Day to day they will provide 1st and 2nd level support and assist with 3rd level support where able.
The role requires hands-on technical support, fault diagnosis, preventative maintenance, and participation in engineering projects. Support Engineers act as a key operational interface within the Technology team and provide day-to-day guidance and assistance to operators.
Responsibilities- Assist with and help coordinate responses to incidents and service issues.
- Provide 1st and 2nd line support and help with 3rd line support and technical investigations where needed.
- Support system changes, upgrades, and installations.
- Help with root cause analysis, problem management, and putting in place corrective actions.
- Contribute to system design reviews, upgrades, migrations, and new technology rollouts.
- Make sure operational needs are considered in project and engineering tasks.
- Follow and help improve operational procedures and best practices.
- Share knowledge and support the development of other engineers in the support team.
- Assist the Lead Support Engineer with planning, risk checks, and preparing for service changes.
- Take part in a 24/7 support rota, including nights, weekends, and public holidays if required.
- Work within agreed incident, change, and problem management processes.
- Work with internal teams, service owners, project staff, and external suppliers as needed.
- Support a culture of operational excellence, ongoing improvement, and knowledge sharing.
- Keep health & safety, cybersecurity, resilience, and service continuity in mind for all tasks.
- Maintain professionalism in live, time-critical, and high-pressure situations.
- Solid experience working in broadcast, Content Technology, or IT operational environments.
- Good technical understanding across different system domains and workflows.
- Competent decision-making skills in operational situations, aiming to minimise downtime, and apply practical problem solving.
- Ability to balance immediate service recovery with ongoing system improvement.
- Proactive approach with a focus on improvement and supporting colleagues.
- Demonstrated ability to work independently and as part of a team to resolve issues, prioritise and escalate as needed.
- Clear and effective verbal and written communication skills – suitable for both technical and non-technical audiences.
- Able to prioritise tasks and manage time efficiently to meet support needs and deadlines.
- Rostered Monday to Sunday, rotating rota covering 24/7.
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating notes of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Support Engineer (Remote Working) in City of London employer: Volant Media UK Ltd
Volant Media is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a meaningful impact in the media industry. With a strong commitment to employee growth, we offer continuous training and development opportunities, ensuring our team members are equipped with the latest skills and knowledge in modern news production workflows. Located in a vibrant area, our workplace promotes a healthy work-life balance, allowing part-time managers to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (Remote Working) in City of London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Volant Media UK Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Volant Media UK Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Volant Media UK Ltd!
✨Direct Apply to Volant Media UK Ltd
Let's not forget to apply directly through the Volant Media UK Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Engineer (Remote Working) in City of London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Volant Media UK Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Volant Media UK Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Volant Media UK Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
