At a Glance
- Tasks: Lead incident responses and improve system reliability in a dynamic tech environment.
- Company: Join a forward-thinking company focused on content technology and operational excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a supportive team with a commitment to continuous improvement.
- Why this job: Make a real impact by enhancing support practices and mentoring future engineers.
- Qualifications: Experience in broadcast or IT environments and strong problem-solving skills required.
The Senior Support Engineer is a senior technical authority within the content technology support team, responsible for ensuring operational excellence, leading the response to incidents major and minor, and driving improvements to system reliability and support practices.
The role works in close partnership with the broader technology and content teams to embed strong operational standards, support new technology introductions, and develop the capability of the wider support team.
Responsibilities:
- Lead and coordinate response to incidents and service-impacting events.
- Provide 1st, 2nd and assist with 3rd level support and technical investigation across supported platforms.
- Support and participate in system changes, upgrades and installations.
- Drive root cause analysis, problem management, and long-term corrective actions.
- Play a key role in system design reviews, upgrades, migrations, and new technology introductions.
- Ensure operational requirements are fully considered in project and engineering activities.
- Define, own, and continuously improve operational standards, procedures, and best practices.
- Mentor, coach, and technically develop engineers across the support function.
- Support the Lead support engineer with operational planning, risk assessment, and service readiness.
- Participate in a 24/7/365 support rota, including nights, weekends, and public holidays as required.
- Operate within agreed incident, change, and problem management frameworks.
- Work closely with internal stakeholders, service owners, project teams, and third-party vendors.
- Contribute to a culture of operational excellence, continuous improvement, and knowledge sharing.
- Prioritise health & safety, cybersecurity, resilience, and service continuity in all activities.
- Act professionally in live, time-critical, and high-pressure environments.
Requirements:
- Extensive experience in broadcast, content technology, or complex IT operational environments.
- Deep technical expertise across multiple system domains and workflows.
- Strong decision-making skills in critical situations minimizing downtime and creative problem solving.
- Ability to balance immediate service recovery with long-term system improvement.
- Proactive, improvement-focused mindset with strong mentoring capability.
- Proven ability to work individually and as part of a team to resolve issues, prioritise and escalate.
- Excellent verbal and written communication skills – to both technical and non-technical people.
- Ability to prioritise tasks effectively and manage time efficiently to meet support requirements and deadlines.
- Knowledge of cybersecurity.
- Proficiency in understanding documentation for broadcast systems and processes, including ticket management – reading schematics, manuals, knowledge articles.
- Bachelor's degree in Broadcast Engineering, Electrical Engineering, or a related field.
- Commitment to continued development of knowledge, skills and technical knowledge.
- Strong professional and personal responsibility when undertaking duties.
- Rostered Monday – Sunday, rotating rota.
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating notes of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Senior Support Engineer in City of London employer: Volant Media UK Ltd
Volant Media is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a meaningful impact in the media industry. With a strong commitment to employee growth, we offer continuous training and development opportunities, ensuring our team members are equipped with the latest skills and knowledge in modern news production workflows. Located in a vibrant area, our workplace promotes a healthy work-life balance, allowing part-time managers to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer in City of London
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Senior Support Engineer role you’re after at Volant Media UK Ltd.
✨Show Off Your Projects!
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✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Volant Media UK Ltd.
✨Apply Through Company Websites
When you spot a role like Senior Support Engineer at Volant Media UK Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Senior Support Engineer in City of London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Senior Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Volant Media UK Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Volant Media UK Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Volant Media UK Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with Volant Media UK Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Volant Media UK Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
