As a Team Leader, you will supervise the team to ensure outstanding customer service is delivered in a fast-paced retail environment. You and your team will support customers by offering guidance, product knowledge and recommendations to help them make informed purchasing decisions. You will also ensure the department is well presented, fully stocked and operating efficiently.
Duties and Responsibilities
- Lead the team to optimise the customer experience, ensuring exceptional customer service, a welcoming and professional shopping environment, and the effective maximisation of business opportunities.
- Drive sales on the shop floor by supporting selling opportunities and maintaining exceptional customer service at all times.
- Ensure the team maintains excellent product knowledge, including awareness of the latest product launches.
- Oversee department presentation, including cleanliness, visual displays, stock replenishment and merchandising.
- Maintain clear and timely communication across the store and between departments.
- Ensure all administrative procedures are completed accurately, including but not limited to till transactions, cashing up and staff discount purchases.
- Supervise the team to ensure they understand and follow company policies and procedures.
- Ensure the team is aware of and adheres to all company policies, including health and safety, security and data protection.
- Understand when matters should be escalated to the management team and take appropriate action.
Skills, Experience and Qualifications
- Leadership skills with the ability to coach, manage and upskill others.
- Proven selling skills with the ability to demonstrate exceptional customer service.
- Excellent communication and interpersonal skills.
- Ability to work in a busy, fast-paced environment.
- Good IT skills and confidence using till systems.
- A positive, reliable, and flexible approach to work.
- Good attention to detail.
Personal Attributes
- Friendly, approachable and enthusiastic.
- Passionate about helping customers.
- Confident in learning new products.
- Able to multitask and prioritise effectively.
- Team player with a proactive attitude.
- Professional, dependable, and trustworthy.
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Team Leader, Menswear Department (Full Time/Permanent) employer: Voisins Department Store
Voisins Department Store offers a vibrant work environment where employees can thrive during the festive season. The company values dedication and passion, providing opportunities for staff to enhance their customer service skills and teamwork. Employees are encouraged to contribute to a magical shopping experience, making it an exciting place to work during the holiday period.
