Christmas is a very special time at The White Company and we need you to help spread the magic in our stores! You will be delivering PRIDE – our company values - at our most important time of year with your Dedication to your seasonal support and Passion for providing our special customers with excellent service.
As a Seasonal Sales Advisor, you play an important role in delivering the day-to-day customer experience in store. You bring our products and brand to life through warm service, genuine conversations, and attention to detail, helping customers feel welcomed, supported, and confident in their choices.
This role is about building strong foundations in customer service, product knowledge, and teamwork, while developing confidence and consistency in everything you do.
If you share our obsession with providing our customers with a fantastic shopping experience and want to deliver a magical Christmas in your local store, we would like to hear from you!
What we’ll offer you
At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and a competitive salary. You will also receive 30% off our products during your time with us
Please note that the more availability you can confidently commit to, the more likely you will progress through the recruitment process.
Customer and Brand Experience
- Welcome customers warmly and help them feel comfortable in store.
- Listen carefully to customer needs and offer thoughtful, informed product advice.
- Deliver service that reflects The White Company values and premium standards.
- Support customers across in-store, online, and phone enquiries where required.
- Share product knowledge in a simple, helpful way to support customer choices.
- Represent The White Company brand through your behaviour, tone, and service
- Encourage customer relationships and data capture as part of everyday service, with guidance.
- Go the extra mile when possible so customers leave feeling happy and valued.
- Support visual presentation by maintaining product standards and followingbrand guidelines consistently.
People and Culture: Being a Team Player
- Work positively with colleagues, supporting the team during busy periods.
- Communicate clearly and respectfully with customers and team members.
- Be open to learning through feedback, training, and day-to-day experience.
- Follow agreed routines and ways of working to support consistency across the team.
- Take pride in representing The White Company values and behaviours.
- Contribute to a friendly, inclusive, and supportive team environment.
Store Operations: Supporting the Store
- Complete daily tasks accurately and on time, following clear guidance.
- Follow cash handling, security, and Health & Safety procedures confidently.
- Support visual merchandising standards by maintaining product presentationand following brand guidelines consistently.
- Take care of products and fixtures to reflect brand standards.
- Support replenishment, housekeeping, and stock tasks as directed.
- Balance completing tasks with maintaining a calm, attentive customer experience.
- Report any issues, risks, or concerns promptly to a Supervisor or Manager.
About You
- Friendly, approachable, and comfortable talking to customers.
- Reliable, organised, and happy to follow clear processes.
- Keen to learn and develop new skills.
- Enjoys working as part of a team.
- Retail experience is helpful but not essential — attitude and enthusiasm matter most.
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