At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Trinny London, a brand that values collaboration and creativity.
- Benefits: Competitive pay, opportunities for growth, and a fun, dynamic work culture.
- Other info: Engage in exciting events and masterclasses while keeping up with industry trends.
- Why this job: Be a part of a passionate team and inspire others with your makeup expertise.
- Qualifications: Strong leadership skills and a passion for makeup and customer service.
The predicted salary is between 25000 - 32000 £ per year.
The Role
As a brand representative and Team Leader, you will maintain a professional appearance and provide positive, approachable interactions with customers and colleagues. Your role focuses on delivering exceptional customer service and retail excellence by leveraging expert makeup product knowledge and your experience handling smooth operations.
- Ensuring all customers are greeted on the counter, you and the team are offering exceptional customer service by understanding customer needs and offering appropriate support and guidance from introduction through to sale.
- Support colleagues to conduct personalised and comprehensive appointments utilising the Match2Me with your customers, building relationships and guiding the team to bring the Trinny London journey to life by proactively identifying and addressing customers' requirements, engaging with customers throughout their journey and genuinely making each customer interaction feel personal and valued.
- Drive sales by ensuring the team are confident and enabled to engage with customers on the shop floor, as well as in opportunities such as appointments and masterclasses.
- Take responsibility for meeting and exceeding sales targets by actively promoting and selling makeup and skincare products by cross-selling and upselling, both individually and in collaboration with your team.
- Co-ordinate the team to ensure the makeup section is well-organised, clean, visually appealing, and sanitised to meet health and safety standards.
- Implement and maintain attractive displays to highlight featured products and promotions.
- Aligning with our values ‘we all wear yellow’, you will work collaboratively with your team members to achieve our goals and targets in Retail. You will support and encourage your colleagues, sharing your speciality knowledge in the sector.
- Adhere to company policies and procedures, ensuring compliance.
- Maintain team punctuality, reliability, and embodiment of Trinny London values.
- Lead store, tribe, and external events and masterclasses.
- Collaborate with marketing on brand shoots where appropriate, sharing your knowledge on Match2Me and artistry skills.
- Keep up to date with industry trends.
- Inspire your team by sharing your artistry skills and technique.
About you
- Strong prioritising and organisational skills.
- Demonstrable KPI & results focussed leader.
- Excellent communicator, collaborator, and team leader.
- Experienced and highly skilled makeup enthusiast.
- Demonstrable exceptional selling skill.
- KPI & results driven.
- Confident, engaging, and supportive leader.
- Passionate about makeup and customer excellence.
- Enthusiastic to share knowledge and to support colleagues.
- Able to identify and develop key performance behaviours and competencies within the team.
Team Leader – Trinny employer: Voisins Department Store Limited
Trinny London is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. As a Team Leader, you will not only have the opportunity to develop your leadership skills but also benefit from comprehensive training and growth opportunities within the beauty industry. Located in a dynamic retail environment, we prioritise employee well-being and offer unique perks such as engaging masterclasses and events that enhance both personal and professional development.
Contact Details:
Voisins Department Store Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – Trinny
✨Tip Number 1
Get to know the company inside out! Research Trinny London, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for the brand, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of scenarios where you can demonstrate your ability to engage with customers. Role-play with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Show off your makeup skills! Bring your artistry to the forefront by preparing a mini portfolio or even a live demonstration during your interview. This will not only highlight your expertise but also your enthusiasm for the role and the brand.
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or attend any events they might be hosting. Building relationships can give you insider tips and make your application more memorable. Plus, we encourage applying through our website for the best chance!
We think you need these skills to ace Team Leader – Trinny
Some tips for your application 🫡
Show Your Passion for Makeup:When writing your application, let your love for makeup shine through! Share your experiences and how they’ve shaped your skills. We want to see that you’re not just applying for a job, but that you genuinely care about the beauty industry.
Highlight Your Team Spirit:As a Team Leader, collaboration is key. Make sure to mention any past experiences where you’ve successfully worked with a team. We’re looking for someone who can inspire and support their colleagues, so show us how you’ve done that before!
Be Results-Driven:We love a good success story! Include specific examples of how you’ve met or exceeded sales targets in the past. This will demonstrate your KPI focus and show us that you’re ready to drive results with our team.
Keep It Professional Yet Approachable:While we want to see your personality, remember to maintain a professional tone in your application. We’re all about positive interactions, so make sure your writing reflects that friendly and approachable vibe we value at StudySmarter.
How to prepare for a job interview at Voisins Department Store Limited
✨Know Your Products Inside Out
Make sure you’re well-versed in the makeup and skincare products offered by Trinny London. Familiarise yourself with their features, benefits, and how they can meet customer needs. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs or resolved a challenging situation. This will highlight your ability to create positive interactions, which is key for the Team Leader role.
✨Demonstrate Leadership Qualities
Be ready to share your experiences in leading a team, especially in a retail environment. Talk about how you’ve motivated colleagues, driven sales, and maintained a positive atmosphere. Showing that you can inspire and support your team will resonate well with the interviewers.
✨Align with Company Values
Familiarise yourself with Trinny London's values, particularly the 'we all wear yellow' ethos. During the interview, express how you embody these values in your work and how you plan to foster a collaborative and supportive team environment. This alignment will demonstrate your commitment to the brand.
