At a Glance
- Tasks: Maximise sales and deliver top-notch customer service in a vibrant retail environment.
- Company: Join the iconic Voisins Department Store and represent leading brands like Kurt Geiger.
- Benefits: Enjoy competitive pay, team discounts, and opportunities for personal growth.
- Other info: Collaborative atmosphere with chances to learn and grow in retail.
- Why this job: Be part of a dynamic team where your efforts directly impact customer satisfaction and sales success.
- Qualifications: Passion for sales and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 € per year.
Role Overview
Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Department Store to the highest standards in all daily activities.
Main Duties and Responsibilities
- Customer Service
- To provide excellent customer service and surpass customer expectations at every opportunity.
- To identify customer needs and answer product related questions.
- Be able to respond to queries on product prices, features and benefits.
- To take every opportunity to sign up customers to Voisins Rewards to encourage customer loyalty.
- To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
- To be prepared to walk the extra mile for all KG & Luggage customers.
- Driving the Sales
- To maximise every selling opportunity to achieve store sales targets.
- To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products to provide second to none customer service and maximise selling opportunities.
- Link and additional selling to ensure that we are encouraging our customers at every opportunity to purchase more products.
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
- Maintaining Company’s Standards
- To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
- To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
- Team Work
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
- To foster a team working attitude and be open to constructive feedback.
- To offer help and support to other colleagues when needed or asked by the managers.
Sales Consultant – Kurt Geiger & Luggage employer: Voisins Department Store Limited
Voisins Department Store is an exceptional employer that prioritises employee development and a collaborative work culture. With a focus on maximising sales while delivering outstanding customer service, employees are encouraged to grow their skills through training and teamwork. Located in a vibrant retail environment, Voisins offers unique opportunities for career advancement and fosters a supportive atmosphere where every team member can thrive.
Contact Detail:
Voisins Department Store Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant – Kurt Geiger & Luggage
✨Tip Number 1
Get to know the company inside out! Research Voisins Department Store and Kurt Geiger & Luggage. Understanding their values and products will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or upsell products. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend store events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the sales goals at Voisins.
We think you need these skills to ace Sales Consultant – Kurt Geiger & Luggage
Some tips for your application 🫡
Show Off Your Customer Service Skills:When writing your application, make sure to highlight your experience in providing excellent customer service. We want to see how you've gone the extra mile for customers in the past, so share specific examples that showcase your ability to meet and exceed expectations.
Maximise Your Sales Experience:Don’t forget to mention any sales experience you have! We’re looking for someone who can drive sales and optimise product knowledge. Include any achievements or targets you've hit in previous roles to show us you know how to maximise every selling opportunity.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Use clear language and structure your application well. This shows us you can communicate effectively, which is key in our team environment.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Voisins Department Store Limited
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Kurt Geiger and Luggage products. Understand their features, benefits, and what makes them stand out. This knowledge will help you answer product-related questions confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went the extra mile for a customer or resolved a complaint effectively. This will demonstrate your ability to meet and exceed customer expectations, which is crucial for this role.
✨Emphasise Teamwork and Communication
Be ready to discuss how you’ve worked as part of a team in previous roles. Highlight your communication skills and how you’ve supported colleagues. This will show that you can foster a positive team environment, which is essential for maintaining good relationships in the store.
✨Dress to Impress
Since the role involves adhering to a dress code, make sure you present yourself well during the interview. Choose an outfit that reflects the brand's standards and shows you take the opportunity seriously. First impressions matter, and looking the part can set you apart from other candidates.
