At a Glance
- Tasks: Lead a dynamic team to drive sales and create exceptional customer experiences.
- Company: Join the iconic Charlotte Tilbury brand, empowering beauty for all.
- Benefits: Competitive pay, growth opportunities, and a vibrant team culture.
- Other info: Collaborative environment with opportunities for creativity and innovation.
- Why this job: Be a brand ambassador and inspire others in the beauty industry.
- Qualifications: Retail management experience and a passion for beauty.
The predicted salary is between 30000 - 40000 £ per year.
At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.
About Your Role
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it – you dare to do it.
Key Accountabilities
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
- Lead by example to promote exceptional customer service and creating a customer experience.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
- Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
Key Selection Criteria:
- Retail management experience
- A genuine passion for the beauty industry.
- Commercial acumen
- People management experience
Assistant Business Manager – Charlotte Tilbury employer: Voisins Department Store Limited
At Charlotte Tilbury, we pride ourselves on being an exceptional employer that champions diversity and inclusivity within our vibrant team in the beauty industry. Our supportive work culture fosters personal and professional growth, offering employees opportunities to develop their skills while driving outstanding customer experiences. With a focus on collaboration and recognition, we empower our staff to excel and thrive in a dynamic environment, making every day at work both meaningful and rewarding.
Contact Details:
Voisins Department Store Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Business Manager – Charlotte Tilbury
✨Tip Number 1
Get to know the brand inside out! Research Charlotte Tilbury's values, products, and customer experience. This will help you connect with the team and show your genuine passion during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management and customer service. Think of examples from your past experiences that showcase your skills and entrepreneurial spirit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Charlotte Tilbury family.
We think you need these skills to ace Assistant Business Manager – Charlotte Tilbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the beauty industry shine through. We want to see how much you care about empowering others and creating exceptional customer experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key accountabilities mentioned in the job description. Highlight your retail management experience and any entrepreneurial spirit you've shown in previous roles.
Be Authentic:We love genuine voices! Don’t be afraid to show your personality in your application. Share your unique perspectives and how they align with our values at Charlotte Tilbury.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Voisins Department Store Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Charlotte Tilbury's brand values and mission. Understand their products, customer experience philosophy, and what sets them apart in the beauty industry. This knowledge will help you demonstrate your genuine passion for the brand during the interview.
✨Showcase Your Leadership Skills
As an Assistant Business Manager, you'll need to lead by example. Prepare examples of how you've motivated teams in the past, driven sales, or improved customer experiences. Be ready to discuss specific strategies you've implemented that align with the role's key accountabilities.
✨Emphasise Customer Experience
Charlotte Tilbury places a strong emphasis on customer service. Think of ways you've gone above and beyond for customers in previous roles. Share stories that highlight your commitment to creating exceptional customer experiences and how you can bring that to the team.
✨Be Ready to Discuss Development Plans
The role involves coaching and developing team members. Come prepared with ideas on how you would implement individual and team development plans. Discuss how you would encourage feedback and create a positive team culture, showcasing your people management experience.
