At a Glance
- Tasks: Lead customer accounts, drive sales, and manage relationships with C-suite executives.
- Company: Join Vodafone Intelligent Solutions, a leader in tech-driven customer solutions.
- Benefits: Inclusive workplace, diverse culture, and opportunities for professional growth.
- Other info: Embrace diversity and be part of a team that values every voice.
- Why this job: Make an impact by shaping innovative solutions for top clients in a dynamic environment.
- Qualifications: Experience in client relations at C-suite level and portfolio management.
The predicted salary is between 60000 - 80000 £ per year.
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
About This Role
Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo. They will own all engagements in that area, end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets. This will involve owning C‑Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL. The Portfolio Lead will be responsible for bringing together teams from the service towers to create a team delivering value for our customer, and for growing our business over the next 12-24 months.
What You’ll Do
- Client Relationship Management
- Understand the client’s business, priorities, and leadership agenda and proactively build long‑standing, trust‑based relationships with clients.
- Co‑create with the customer shaping deals and solutions to solve the customer’s problems and win work versus the competition.
- Build long standing relationships with the customer.
- Account Management
- Manages a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business.
- Support the CAL in the overall account agenda and priorities.
- Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business.
- Bring together different Service line leads within their portfolio of work.
- Sales Leadership and Excellence
- Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones.
- Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business.
- Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends.
Who You Are
- Demonstrated sustained client relations management experience at a C‑suite level or key decision makers in the industry.
- Building trusted client relationships.
- Managed a portfolio of work across multiple customers previously.
- Shown ability to grow and expand existing engagements within client environment.
- Demonstrated ability to bring together disparate teams to drive client success.
- Leadership skills with the ability to manage and inspire cross‑functional teams.
- Consulting experience ideal, but not essential.
Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.
Senior Customer Account Portfolio Manager employer: VOIS
At VOIS, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. As a Senior Customer Account Portfolio Manager, you will have the opportunity to lead significant client engagements, driving growth and profitability while building trusted relationships at the C-suite level. Our commitment to employee development and diversity ensures that every team member can grow their career in a supportive environment, making VOIS a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Account Portfolio Manager
✨Tip Number 1
Get to know the company inside out! Research VOIS and understand their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with managing client relationships and driving sales growth. Use the STAR method to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at VOIS.
We think you need these skills to ace Senior Customer Account Portfolio Manager
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and goals of VOIS. Show us that you get what they’re about and how you can contribute!
Highlight Relevant Experience:Make sure to showcase your experience in client relationship management and portfolio growth. We want to see how you've successfully managed P&L and built relationships at the C-suite level. Be specific and give us examples!
Be Authentic:Let your personality shine through! We appreciate genuine applications that reflect who you are. Don’t just list your skills; tell us your story and how it aligns with the role. We want to know what makes you tick!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at VOIS
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the client’s business and priorities. Familiarise yourself with their leadership agenda and think about how your experience aligns with their needs. This will help you build trust and show that you're genuinely interested in their success.
✨Showcase Your P&L Management Skills
Be prepared to discuss your experience managing P&L at a contract level. Highlight specific examples where you've successfully driven revenue growth or improved profitability. This will demonstrate your capability to handle the financial aspects of the role effectively.
✨Demonstrate Cross-Functional Leadership
Think of instances where you've brought together different teams to achieve a common goal. Share these stories during the interview to illustrate your leadership skills and ability to inspire cross-functional collaboration, which is crucial for this role.
✨Craft a Compelling Strategic Narrative
Prepare to articulate a strategic narrative that aligns with the market trends and client expectations. Think about innovative deal constructs you've developed in the past and how they can be applied to this role. This will showcase your sales leadership and excellence.
