At a Glance
- Tasks: Design and deliver impactful change initiatives for AI and digital workplace adoption.
- Company: Join Vodafone, a global leader in tech innovation and inclusivity.
- Benefits: Gain exposure to cutting-edge technology and collaborate with diverse teams.
- Other info: Opportunity to grow your skills in a supportive, inclusive environment.
- Why this job: Shape how thousands embrace AI in their daily work and drive real change.
- Qualifications: Experience with Microsoft 365 Copilot and a knack for creative storytelling.
The predicted salary is between 60000 - 75000 € per year.
We are seeking a DEX Adoption & Change Expert to design and deliver high-impact, audience-aligned adoption and change initiatives that accelerate employee value realisation from Office IT and AI-enabled digital workplace capabilities. Sitting within the Strategy, Design & Architecture team in Group Office IT, this role plays a key part in shaping how employees confidently and responsibly adopt Copilot for Microsoft 365 and AI agents across Vodafone’s global workforce.
What You Will Do
- Design and execute targeted adoption and change initiatives for Digital Workplace and AI capabilities, aligned to global strategy and local market needs.
- Translate adoption strategies, frameworks and playbooks into engaging, practical deliverables such as campaigns, learning assets, communications, and events for diverse audiences and maturity levels.
- Act as a subject-matter expert for GenAI adoption, supporting experimentation, use-case discovery, and responsible usage across business functions.
- Apply creative storytelling and behavioural insights to drive sustained change, moving beyond awareness towards confident, value-driven usage.
- Partner closely with product, design, communications, and business and local adoption leads to ensure consistency, relevance, and measurable impact of adoption activities.
Who You Are
- An individual with hands-on experience using Copilot for Microsoft 365 and AI agents in day-to-day work contexts, with confidence in sharing practical knowledge and examples.
- Experienced in delivering adoption and change initiatives within complex, enterprise environments.
- Skilled in audience-centred design, tailoring messages and enablement approaches to different personas, roles, and levels of digital maturity.
- A creative storyteller who can turn strategy into compelling narratives, campaigns, and learning experiences that inspire action.
- Comfortable applying systems thinking and agile or iterative delivery models to connect strategy, behaviours, and technology.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s In It For You
- The opportunity to influence how thousands of employees adopt and benefit from AI-enabled ways of working.
- Exposure to cutting-edge digital workplace and GenAI capabilities within a global organisation.
- The chance to collaborate with diverse, cross-functional teams across multiple markets.
- A role where creativity, experimentation, and thoughtful change leadership are valued.
What Skills You Will Learn
- Advanced techniques for driving sustainable AI and digital workplace adoption at scale.
- Deeper expertise in behavioural change, storytelling, and experience-led enablement.
- Practical insights into responsible GenAI usage within a large, global enterprise.
- Enhanced stakeholder influencing and collaboration skills across functions and geographies.
Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
DEX Adoption & Change Expert in London employer: VOIS
Vodafone is an exceptional employer that fosters a culture of innovation and inclusivity, making it an ideal place for a DEX Adoption & Change Expert. With opportunities to work on cutting-edge AI and digital workplace initiatives, employees benefit from a collaborative environment that values creativity and experimentation. The company is committed to employee growth, offering advanced training in behavioural change and stakeholder collaboration, all while ensuring a diverse workforce that reflects the communities it serves.
StudySmarter Expert Advice🤫
We think this is how you could land DEX Adoption & Change Expert in London
✨Tip Number 1
Get to know the company culture and values before your interview. This will help you tailor your responses and show that you're genuinely interested in how you can contribute to their mission.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples of how you've successfully driven change or adoption in previous roles. This will demonstrate your hands-on experience and creativity.
✨Tip Number 3
Network with current employees on platforms like LinkedIn. They can provide insights into the role and the team dynamics, plus it shows your proactive approach to understanding the company.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you think you might not meet every requirement. We value diverse experiences and you could be the perfect fit for this or another opportunity!
We think you need these skills to ace DEX Adoption & Change Expert in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Copilot for Microsoft 365 and AI agents. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or initiatives you've led!
Showcase Your Storytelling Skills:Since this role values creative storytelling, include examples of how you've turned strategies into engaging narratives or campaigns. We love seeing how you can inspire action through your communication, so let your creativity shine!
Highlight Your Change Management Experience:We’re looking for someone with hands-on experience in delivering adoption and change initiatives. Be sure to mention any specific methodologies or frameworks you've used, and how they’ve made an impact in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at VOIS
✨Know Your Stuff
Make sure you’re well-versed in Copilot for Microsoft 365 and AI agents. Prepare to share specific examples of how you've used these tools in your previous roles. This will show that you not only understand the technology but can also apply it effectively.
✨Tailor Your Approach
Since this role involves audience-centred design, think about how you can adapt your communication style to different personas. During the interview, demonstrate your ability to tailor messages and strategies to various audiences, showcasing your understanding of their unique needs.
✨Showcase Your Creativity
Be ready to discuss how you’ve used storytelling and creative campaigns in past projects. Bring examples of how you’ve turned complex strategies into engaging narratives that inspire action. This will highlight your ability to drive change through innovative thinking.
✨Collaborate Like a Pro
This role requires working closely with cross-functional teams. Share experiences where you successfully partnered with others to achieve a common goal. Emphasise your collaborative skills and how you can bring diverse teams together to enhance adoption initiatives.
