At a Glance
- Tasks: Lead global change management initiatives to enhance employee digital experiences.
- Company: Vodafone Intelligent Solutions, a leader in tech and connectivity.
- Benefits: Collaborative environment, exposure to senior leaders, and opportunities for innovation.
- Other info: Diverse and inclusive workplace committed to continuous improvement.
- Why this job: Shape the future of digital workplaces with cutting-edge AI solutions.
- Qualifications: Proven experience in change management and digital employee experience.
The predicted salary is between 70000 - 90000 € per year.
Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services is designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient.
About This Role
We are seeking a highly experienced Adoption & Change Management Lead to shape how Vodafone employees globally experience, adopt, and derive value from the Digital Employee Experience (DEX) portfolio. This role sits within the Office IT Strategy, Design & Architecture function and is accountable for ensuring that digital workplace investments—particularly AI‑enabled and Microsoft‑centric capabilities—translate into sustained behavioural change, measurable productivity improvement, and higher employee engagement. The role operates at global scale, influencing markets, senior leaders, and cross‑functional teams. It balances strategic ownership of adoption frameworks and standards with hands‑on leadership of global adoption initiatives. The individual in this role acts as the design authority for adoption and change, ensuring consistency, clarity, and employee‑centricity across all Office IT communications and enablement activities.
What You’ll Do
- Define and own adoption and change management frameworks, methodologies, and standards for the Vodafone Digital Workplace.
- Design, deliver, and continuously improve global adoption initiatives in collaboration with local market and business adoption hubs.
- Establish adoption success metrics and reporting models, tracking sustained usage and behavioural change over time.
- Act as a design authority for adoption and change, ensuring consistency of content, messaging, and information architecture across Office IT channels and initiatives.
- Influence Office IT portfolio decisions through data‑driven change insights, advocating for employee experience excellence.
- Translate strategic roadmaps into scalable, repeatable adoption playbooks that support global rollout and local relevance.
Who You Are
- An experienced change and adoption leader with a proven track record of delivering enterprise‑level change in large, multinational organisations.
- Skilled in designing adoption‑led growth strategies and enabling behavioural change across diverse, global audiences.
- Confident using data, insights, and storytelling to influence both technical and non‑technical stakeholders, including senior leadership.
- Experienced in Digital Employee Experience (DEX), employee journey design, and modern digital workplace platforms.
- Knowledgeable in Microsoft 365, Copilot, GenAI, and evergreen cloud services.
- Comfortable working across strategy, design, architecture, and product teams using agile or iterative delivery approaches.
- Professionally qualified in change management (for example, Prosci, ADKAR, or equivalent).
What’s In It For You
- The opportunity to shape the global Digital Employee Experience for one of the world’s leading technology and connectivity organisations.
- Exposure to senior stakeholders across markets, with the ability to influence strategic decisions at scale.
- A collaborative, inclusive environment that values innovation, learning, and continuous improvement.
- The chance to work at the forefront of AI‑enabled digital workplace transformation.
What Skills You Will Learn
- Advanced adoption analytics and success measurement techniques.
- Deep expertise in AI‑driven digital workplace solutions, including Copilot and GenAI use cases.
- Enhanced stakeholder influencing and cross‑cultural communication skills at global scale.
- Scalable change playbook design for complex, multinational environments.
Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Adoption & Change Management Lead in London employer: VOIS
At Vodafone Intelligent Solutions, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and continuous learning. As part of a global team, you will have the opportunity to influence strategic decisions and shape the Digital Employee Experience across diverse markets, all while benefiting from comprehensive employee growth opportunities and a commitment to diversity and inclusion. Join us in a collaborative environment where your contributions are valued and your career can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Adoption & Change Management Lead in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vodafone through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Vodafone's culture and values. Show how your experience aligns with their mission in change management and digital transformation. We want to see that you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven change in previous roles. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Vodafone.
We think you need these skills to ace Adoption & Change Management Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change management and digital workplace solutions. We want to see how your skills align with the role of Adoption & Change Management Lead!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven change in previous roles. Use metrics where possible to demonstrate your impact, as we love data-driven insights!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for employee experience and transformation!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it reaches the right team!
How to prepare for a job interview at VOIS
✨Know Your Change Management Frameworks
Familiarise yourself with various change management methodologies like Prosci and ADKAR. Be ready to discuss how you've applied these frameworks in past roles, especially in large organisations, as this will show your expertise and understanding of the role.
✨Showcase Your Data-Driven Insights
Prepare examples of how you've used data to influence decisions and drive behavioural change. Highlight specific metrics or success stories that demonstrate your ability to measure adoption success and improve employee engagement.
✨Understand the Digital Employee Experience
Brush up on the latest trends in Digital Employee Experience (DEX) and tools like Microsoft 365 and GenAI. Being able to speak knowledgeably about these technologies will show that you're not just a change leader but also tech-savvy and ready to lead digital transformation.
✨Practice Your Storytelling Skills
Since influencing stakeholders is key, practice telling compelling stories about your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making them engaging and memorable for your interviewers.
