At a Glance
- Tasks: Lead a corporate services portfolio, focusing on customer engagement and revenue growth.
- Company: Join Vodafone, a diverse and innovative company committed to making a difference.
- Benefits: Gain exposure to senior stakeholders and enhance your commercial acumen.
- Other info: Collaborate with global teams and develop valuable skills in account management.
- Why this job: Shape strategic decisions and drive meaningful business growth in a dynamic environment.
- Qualifications: Experience with C-Suite relationships and managing complex portfolios.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced Customer Account Portfolio Manager to lead and own a significant Corporate Services portfolio, with a primary focus on Finance services driving end‑to‑end ownership from opportunity development through to service delivery. The role focuses on customer engagement, revenue growth and profitability, supported by deep insight into customer priorities and an ability to orchestrate cross‑functional teams for long‑term value creation.
What You Will Do
- Build trusted, long‑lasting relationships with senior customer stakeholders by understanding their business priorities and strategic objectives.
- Shape customer value propositions, co‑develop solutions that address business challenges while differentiating VOIS in the market.
- Manage a strategic view of the portfolio’s commercial performance, including revenue, growth, and profitability across multiple contracts and business units.
- Support the Customer Account Lead in delivering the wider account strategy and expanding the book of business.
- Bring together teams across service lines to ensure cohesive, high‑quality delivery that meets and exceeds customer expectations.
- Drive customer growth and sales excellence by originating new opportunities, responding to competitive RFPs, and developing innovative commercial constructs.
- Create compelling strategic narratives and winning strategies aligned with customer needs, expectations, and market trends.
Who You Are
- Experienced in sustaining trusted relationships with C‑Suite or senior industry decision‑makers.
- Skilled in managing diverse portfolios and growing engagements within complex customer environments.
- Able to unite cross‑functional teams to deliver value and customer success.
- Equipped with strong leadership capabilities, with the ability to inspire and guide teams.
- Experienced in consulting (advantageous but not essential).
What’s In It For You
- Opportunity to lead a high‑impact customer portfolio with meaningful exposure to senior stakeholders.
- A dynamic environment where you can influence strategic decisions and drive measurable business growth.
- The chance to collaborate with diverse, multi‑disciplinary teams across global service lines.
- A role that enhances your commercial acumen and deepens customer partnership capabilities.
What Skills You Will Learn
- Advanced portfolio leadership and strategic account management.
- Commercial decision‑making, including P&L ownership and growth management.
- Cross‑functional team orchestration and enterprise collaboration.
- Customer‑centric solution shaping, and value‑based selling.
- Navigating complex stakeholder landscapes to drive long‑term success.
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated.
Customer Account Portfolio Manager employer: VOIS
At Vodafone, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Paddington that fosters collaboration and innovation. As a Customer Account Portfolio Manager, you will have the opportunity to lead impactful projects while engaging with senior stakeholders, enhancing your commercial acumen and driving meaningful business growth. Our commitment to diversity and employee development ensures that you will thrive in a culture that values your contributions and supports your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Portfolio Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the role. Keep it concise and focus on how you can add value to their business.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the position.
We think you need these skills to ace Customer Account Portfolio Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Account Portfolio Manager. Highlight your experience in managing portfolios and building relationships with senior stakeholders, as this is key for us.
Craft a Compelling Cover Letter:Your cover letter should tell a story about your journey and how it aligns with our mission. Focus on your ability to drive customer growth and your experience in orchestrating cross-functional teams.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve driven revenue growth and profitability in previous roles. We love numbers!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at VOIS
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their specific needs. Familiarise yourself with their business priorities and strategic objectives, as this will help you demonstrate how you can build trusted relationships with senior stakeholders.
✨Showcase Your Portfolio Management Skills
Be ready to discuss your experience in managing diverse portfolios. Prepare examples of how you've driven revenue growth and profitability in previous roles, and think about how you can apply those skills to the role of Customer Account Portfolio Manager.
✨Highlight Cross-Functional Team Leadership
This role requires uniting teams across service lines, so come prepared with stories that showcase your leadership capabilities. Think of instances where you’ve inspired teams to deliver high-quality results and how you navigated complex stakeholder landscapes.
✨Craft Compelling Strategic Narratives
Practice articulating your strategic vision for customer engagement and value creation. Be ready to discuss how you would shape customer value propositions and develop innovative solutions that align with market trends and customer expectations.
