At a Glance
- Tasks: Manage a diverse customer portfolio and drive growth through strategic engagement.
- Company: Join Vodafone Intelligent Solutions, a global leader in innovative telecommunications.
- Benefits: Lead impactful projects, collaborate with diverse teams, and enhance your commercial skills.
- Other info: Embrace diversity and enjoy opportunities for career growth across 28 countries.
- Why this job: Shape customer success while influencing strategic decisions in a dynamic environment.
- Qualifications: Experience with senior stakeholders and strong leadership skills are essential.
The predicted salary is between 60000 - 80000 € per year.
We are seeking a collaborative and strategic individual to manage a significant customer portfolio, driving end‑to‑end ownership from opportunity development through to service delivery. The role focuses on customer engagement, revenue growth and profitability, supported by deep insight into customer priorities and an ability to orchestrate cross‑functional teams for long‑term value creation.
What You Will Do
- Build trusted, long‑lasting relationships with senior customer stakeholders by understanding their business priorities and strategic objectives.
- Shape customer value propositions, co‑developing solutions that address business challenges while differentiating VOIS in the market.
- Manage a strategic view of the portfolio’s commercial performance, including revenue, growth, and profitability across multiple contracts and business units.
- Support the Customer Account Lead in delivering the wider account strategy and expanding the book of business.
- Bring together teams across service lines to ensure cohesive, high‑quality delivery that meets and exceeds customer expectations.
- Drive customer growth and sales excellence by originating new opportunities, responding to competitive RFPs, and developing innovative commercial constructs.
- Create compelling strategic narratives and winning strategies aligned with customer needs, expectations, and market trends.
Who You Are
- Experienced in sustaining trusted relationships with C‑Suite or senior industry decision‑makers.
- Skilled in managing diverse portfolios and growing engagements within complex customer environments.
- Able to unite cross‑functional teams to deliver value and customer success.
- Equipped with strong leadership capabilities, with the ability to inspire and guide teams.
- Experienced in consulting (advantageous but not essential).
What’s In It For You
- Opportunity to lead a high‑impact customer portfolio with meaningful exposure to senior stakeholders.
- A dynamic environment where you can influence strategic decisions and drive measurable business growth.
- The chance to collaborate with diverse, multi‑disciplinary teams across global service lines.
- A role that enhances your commercial acumen and deepens customer partnership capabilities.
What Skills You Will Learn
- Advanced portfolio leadership and strategic account management.
- Commercial decision‑making, including P&L ownership and growth management.
- Cross‑functional team orchestration and enterprise collaboration.
- Customer‑centric solution shaping and value‑based selling.
- Navigating complex stakeholder landscapes to drive long‑term success.
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated.
Customer Account Porfolio Manager employer: VOIS
At VOIS, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Customer Account Portfolio Manager, you will have the opportunity to lead impactful customer engagements while working alongside diverse, multi-disciplinary teams that drive strategic decisions and business growth. Our commitment to employee development, coupled with a strong focus on diversity and inclusion, ensures that every team member can thrive and contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Porfolio Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to articulate your experience and how it relates to the role. Keep it concise but impactful – think of it as your personal brand statement that highlights your strengths.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for the opportunity.
We think you need these skills to ace Customer Account Porfolio Manager
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and goals of the company. Show us that you get what we're about!
Showcase Your Experience:When detailing your experience, focus on specific achievements that align with the role. Use metrics where possible to demonstrate your impact. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We want to see the real you! Share your passion for customer engagement and how you can contribute to our team.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at VOIS
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer portfolio. Familiarise yourself with their business priorities and strategic objectives. This will help you demonstrate how you can build trusted relationships and shape value propositions that resonate with their needs.
✨Showcase Your Cross-Functional Team Skills
Be ready to discuss your experience in uniting diverse teams to deliver exceptional results. Prepare examples of how you've orchestrated cross-functional collaboration in the past, as this role heavily relies on bringing together various service lines for cohesive delivery.
✨Highlight Your Commercial Acumen
Since the role involves managing revenue and profitability, be prepared to talk about your experience with P&L ownership and growth management. Share specific instances where you’ve driven customer growth or responded to competitive RFPs to showcase your commercial decision-making skills.
✨Craft Compelling Strategic Narratives
Think about how you can create compelling narratives that align with customer needs and market trends. During the interview, share examples of how you’ve developed winning strategies in previous roles, as this will illustrate your ability to drive long-term value creation.
