Business Operations Manager

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.

With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

As a Business Operations Manager within the GTM & Commercial team, you will manage and align the internal and external governance of the team and cover the monitoring, reviewing and improvement of its operational effectiveness. You will ensure the strategic alignment across the business unit with effective internal and external communications. The role requires working closely with senior leaders in GTM & Commercial and across other business functions.

What You’ll Do

• To help establish, manage and monitor effective reporting of GTM & Commercial performance to all key stakeholders and executive teams.
• Contribute to impactful communication across GTM & Commercial for teams, customers and leadership to be aware of key activities and share successes and learnings.
• Help manage the GTM & Commercial governance (governance of Leadership team meeting and operational reviews including co-ordination, action review and quality control of input).
• Support on the commercial budgeting process for GTM & Commercial in conjunction with Finance.
• Accurately document and follow up on meeting actions.
• Identify and run ad-hoc projects that would drive improvements across all teams.
• Clarify and shape topics into structured approaches, building detailed memos which are clear, comprehensive and minimising ambiguity.
• Orchestrate follow-through on strategic GTM & Commercial priorities across CALs, service towers and enabling functions, translating senior leader asks into clear actions, owners and progress updates.
• Prepare the Chief Commercial Officer for key executive, governance and customer-facing meetings by shaping briefing materials, talking points, decision asks and follow-up actions.
• Represent the Chief Commercial Officer / GTM & Commercial perspective in selected cross-functional meetings, ensuring priorities, decisions and actions are clearly captured and progressed.
• Drive senior stakeholder alignment on high-priority GTM & Commercial topics, coordinating inputs, surfacing risks and ensuring timely escalation of decisions required.

Who You Are

• Experience working in virtual and multinational teams, with proven record of delivering goals in matrix organisations.
• Ability to understand and communicate strategic issues at Board/Director level.
• Ability to work pro-actively on a day-to-day basis with minimum guidance on ad-hoc requirements.
• Ability to manage multiple & changing priorities and take accountability for decisions made.
• Strong communication and presentation skills with proven ability to influence stakeholders at all levels of the organisation.

Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.