At a Glance
- Tasks: Lead customer engagement from sales to delivery, driving portfolio growth and commercial performance.
- Company: Join a dynamic team at Vodafone, a leader in innovative technology solutions.
- Benefits: Gain exposure to C-Suite engagements and enhance your leadership skills.
- Other info: Diversity is celebrated here; we welcome applicants from all backgrounds.
- Why this job: Make a real impact on customer strategy and drive transformation in a fast-paced environment.
- Qualifications: Experience in managing strategic customer relationships and strong influencing skills.
The predicted salary is between 60750 - 74250 £ per year.
We are seeking a Senior Customer Account Portfolio Manager to lead a significant portion of our business within a designated customer organisation or OpCo. This role owns end‑to‑end engagement—from sales through to delivery—while managing commercial performance, including P&L responsibility. The individual will cultivate trusted C‑Suite relationships, understand strategic customer priorities, and drive market expansion and portfolio growth. Working closely with service line leads and the Customer Account Lead (CAL), the role is central to building integrated delivery teams that create long‑term value and sustainable growth over a 12–24 month horizon.
What You’ll Do
- Develop a deep understanding of the customer’s business objectives, priorities, and leadership agenda, building enduring, trust‑based relationships.
- Partner with customers to co‑create solutions that address their business challenges and position VOIS competitively in the market.
- Maintain and strengthen key relationships across C‑Suite, E‑band, and F‑band stakeholders.
- Lead a portfolio of work, managing contract‑level P&L and ensuring commercial and delivery excellence.
- Support the CAL in shaping the broader account direction and delivering strategic priorities.
- Implement account roadmaps and use them to expand the assigned book of business.
- Bring together service tower leaders to build cohesive teams that deliver measurable value for customers.
- Drive sales effectiveness, customer growth, and revenue delivery across the portfolio.
- Originate or support the development of deals and competitive RFP responses using commercially viable pathways.
- Shape strategic narratives and ensure differentiated win strategies aligned to customer expectations, market trends, and growth opportunities.
Who You Are
- Experienced in managing strategic customer relationships, including sustained engagement at C‑Suite or equivalent decision‑making levels.
- Skilled in managing a portfolio spanning multiple customers or business areas.
- Proven ability to grow and expand existing engagements, identifying opportunities for value creation.
- Adept at uniting cross‑functional or distributed teams to achieve shared customer goals.
- Collaborative leader with strong influencing capabilities who is able to motivate and align multifunctional teams.
- Consulting experience is beneficial but not essential.
What's In It For You
- Opportunity to lead a high‑impact portfolio with direct influence on customer strategy and commercial outcomes.
- Exposure to C‑Suite engagements and enterprise‑level decision‑making across global markets.
- The chance to partner with diverse service towers and shape integrated, cross‑functional delivery teams.
- Ability to directly drive growth, transformation, and customer value within a highly dynamic environment.
- A platform to enhance commercial, leadership, and client advisory capabilities.
What Skills You Will Learn
- Advanced portfolio and commercial management, including P&L ownership.
- Strategic account planning and customer co‑creation methodologies.
- Enhanced stakeholder engagement at senior leadership levels.
- Cross‑functional leadership across multi‑disciplinary service towers.
- Sales excellence, competitive positioning, and market expansion strategies.
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.
Senior Customer Account Portfolio Manager - IoT employer: VOIS
At VOIS, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to innovate and excel. As a Lead AI Software Engineer, you will benefit from our commitment to professional growth through continuous learning opportunities and collaborative projects in a hybrid environment. Located at the forefront of technology, our team thrives on creativity and teamwork, making VOIS an exceptional place for those seeking meaningful and rewarding careers in AI-driven software development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Account Portfolio Manager - IoT
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VOIS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VOIS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Account Portfolio Manager - IoT
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VOIS:Your cover letter is your chance to shine! Tell us why you want to work at VOIS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VOIS!
How to prepare for a job interview at VOIS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
