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- Tasks: Lead a team to enhance customer experience and solve complex issues.
- Company: A leading SaaS provider focused on customer success.
- Benefits: Competitive salary, great benefits, and a hybrid work model.
- Why this job: Make a real impact by improving customer satisfaction in a dynamic environment.
- Qualifications: Experience in SaaS and ERP with strong leadership skills.
- Other info: Join a supportive team with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading SaaS provider is seeking a Service Delivery / Customer Support Manager to enhance customer experience and team performance. This is a senior, hybrid role based in the UK where you will lead a team ensuring high standards of customer satisfaction. You will be responsible for onboarding new customers and solving complex issues.
The ideal candidate will have experience in SaaS and ERP environments, demonstrating strong leadership and customer service skills. A competitive salary and benefits package are offered.
Hybrid ERP SaaS Service Delivery Lead | Customer Success in Peterborough employer: VoiceWorks
Contact Detail:
VoiceWorks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid ERP SaaS Service Delivery Lead | Customer Success in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and ERP space. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in service delivery and customer success. This will help you stand out during interviews and demonstrate your ability to enhance customer experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and how you've tackled complex issues in previous roles.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role. Plus, applying directly shows your enthusiasm and commitment to joining our team, which we love to see!
We think you need these skills to ace Hybrid ERP SaaS Service Delivery Lead | Customer Success in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your SaaS and ERP experience, as well as any leadership roles you've held. We want to see how you can enhance customer experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect fit for this hybrid role. Be genuine and let your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their ability to think on their feet and lead a team through challenges. Share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at VoiceWorks
✨Know Your SaaS and ERP Inside Out
Make sure you brush up on your knowledge of SaaS and ERP systems. Be ready to discuss how these technologies enhance customer experience and how you've successfully navigated challenges in these environments before.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've motivated teams in the past. Think about specific situations where you improved team performance or resolved conflicts, as this will demonstrate your capability to lead effectively.
✨Customer-Centric Mindset
Be ready to share stories that illustrate your commitment to customer satisfaction. Discuss how you've onboarded new customers and tackled complex issues, showcasing your problem-solving skills and dedication to enhancing the customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and service delivery. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
