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For Companies At a Glance
- Tasks: Lead and develop customer service teams to ensure top-notch support and satisfaction.
- Company: Award-winning ERP SaaS provider in the UK with a focus on innovation.
- Benefits: Hybrid work environment, competitive salary, and performance-based bonuses.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Experience in customer service management and strong leadership skills.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 54000 - 58000 £ per year.
An award-winning ERP SaaS provider in the UK seeks a Service Delivery / Customer Support Manager. This senior role involves leading and developing customer service teams to ensure high satisfaction and support.
Responsibilities include:
- Driving customer onboarding
- Acting as the senior escalation point for issues
- Improving service processes
The company offers a hybrid work environment, a base salary of £54,000–£58,000, and a bonus scheme tied to customer satisfaction and team performance.
Head of Customer Success & Service Delivery (ERP SaaS) in Nottingham employer: VoiceWorks
Contact Detail:
VoiceWorks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success & Service Delivery (ERP SaaS) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success or service delivery roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to share specific examples of how you've improved customer satisfaction or streamlined service processes in your previous roles. Numbers and results speak volumes!
✨Tip Number 3
Research the company culture! Understanding the values and mission of the ERP SaaS provider can help you tailor your approach during interviews. It shows you're genuinely interested and can help you connect with the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and stand out from the crowd. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Head of Customer Success & Service Delivery (ERP SaaS) in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you can lead and inspire teams to deliver top-notch service, so share any relevant experiences that highlight your commitment to customer satisfaction.
Tailor Your Application: Make sure to customise your CV and cover letter to align with the job description. We’re looking for someone who understands the nuances of ERP SaaS and can drive customer onboarding effectively, so highlight your relevant skills and experiences that match our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. This will help us quickly see how you can contribute to our team and improve service processes.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at VoiceWorks
✨Know Your Stuff
Make sure you understand the ins and outs of ERP SaaS. Brush up on the latest trends in customer success and service delivery. Being able to discuss specific strategies for onboarding and support will show that you're not just familiar with the role, but passionate about it.
✨Showcase Your Leadership Skills
As a Head of Customer Success, you'll need to lead teams effectively. Prepare examples of how you've developed teams in the past, resolved conflicts, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer issues or team challenges. Think through potential scenarios beforehand and outline your approach. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Align with Company Values
Research the company's mission and values. Be ready to explain how your personal values align with theirs, especially regarding customer satisfaction and team performance. This connection can set you apart as a candidate who truly fits their culture.
