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- Tasks: Lead a customer service team and enhance service operations for top-tier ERP SaaS.
- Company: Leading ERP SaaS provider in Lincoln with a customer-first approach.
- Benefits: Competitive salary, hybrid working options, and professional development opportunities.
- Why this job: Make a real impact on customer satisfaction in a dynamic and supportive environment.
- Qualifications: Strong leadership experience in SaaS or ERP settings required.
- Other info: Join a committed team focused on continuous improvement and customer success.
The predicted salary is between 54000 - 58000 £ per year.
A leading ERP SaaS provider in Lincoln is seeking a Service Delivery / Customer Support Manager to lead their customer service team. The role involves owning customer satisfaction and enhancing service operations in a dynamic environment.
Candidates should possess strong leadership experience in SaaS or ERP settings. The position offers a competitive salary of £54,000 - £58,000, hybrid working options, and opportunities for professional development.
Join a committed team that values customer-first leadership and continuous improvement.
Hybrid ERP SaaS Service Delivery Lead | Customer Success in Lincoln employer: VoiceWorks
Contact Detail:
VoiceWorks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid ERP SaaS Service Delivery Lead | Customer Success in Lincoln
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the team culture.
✨Tip Number 3
Practice common interview questions, especially those related to customer success and service delivery. Let’s make sure we can confidently share our leadership experiences in SaaS or ERP settings.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Hybrid ERP SaaS Service Delivery Lead | Customer Success in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your leadership experience in SaaS or ERP settings, and don’t forget to showcase any customer success stories that demonstrate your ability to enhance service operations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how your skills align with our values at StudySmarter. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just responsibilities. Use metrics where possible to illustrate how you’ve improved customer satisfaction or streamlined service operations in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VoiceWorks
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of SaaS and ERP systems. Brush up on the latest trends and challenges in the industry, as well as the specific services offered by the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your capability to lead in a dynamic environment.
✨Emphasise Customer-Centric Mindset
Since the role focuses on customer satisfaction, be ready to discuss how you've prioritised customer needs in previous roles. Share specific instances where your actions directly contributed to enhancing service operations or resolving customer issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and service delivery. This not only shows your enthusiasm for the role but also helps you gauge if the company’s values align with yours. Think about asking about their strategies for continuous improvement.
