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For Companies At a Glance
- Tasks: Lead operations and manage relationships to ensure smooth business functioning.
- Company: Join VoiceWorks, an award-winning software tech brand experiencing rapid growth.
- Benefits: Enjoy a competitive salary, bonuses, car allowance, private healthcare, and generous holidays.
- Why this job: Accelerate your career in a relaxed environment focused on innovation and customer success.
- Qualifications: Experience in operations management, team leadership, and technology support is essential.
- Other info: Apply for a fast-track path to our Leadership Team!
The predicted salary is between 68000 - 102000 £ per year.
Are you a strategic leader with a passion for operational excellence? Do you thrive in an environment where success is driven by commitment, innovation, and putting the customer first? Ready to join a trusted Award Winning Software tech brand? Whilst we've experienced 200% Customer Business Growth we know the true potential of our market and we'd love to bring you on to the team to support our daily operations as we grow.
Role At a Glance
- Location: Lincolnshire, Office Based 3 Days Per Week / Hybrid
- Salary: £85,000 Basic + £20,000 Bonus + £10,000 Car Allowance
- Benefits: Complete Benefits Package Including Private Healthcare and Generous Holiday Allowance
- Type: Full Time - Permanent
Your Background / Skills:
- Operation Management, Process / Strategy Improvement, Team Development, Team Leadership
We provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment.
The Opportunity
Reporting to and working closely with the Exec team, you will effectively manage and guide the smooth working operation and relationships within the business. You will develop, coordinate and oversee the delivery of the overall business strategy and plan, ensuring that all elements are consistent with the company's direction and are resourced and achievable.
You Will Lead And Effectively Manage Multiple Areas Including:
- Customer Experience
- Technical Services
- Implementation and Training
- IT Systems
About You
- Proven ability to support various technologies, including but not limited to ERP, Microsoft, SharePoint, Business Intelligence, hardware & network, cloud-based applications, mobile devices and applications, desktop support and local applications
- Able to learn new technologies and systems quickly
- Able to plan, forecast and manage financial budgets in support of the Business Plan and assist with setting goals and targets on the Business Plan
- Sound decision making ability with the experience to balance consensus against authority
- Strong collaboration, presentation and influencing skills
- Able to effectively train, mentor and leverage the skills of others
- Experienced in getting the best out of people through effective management of direct and indirect reports
- Strong team building and facilitation skills that include bringing people together
- Able to analyse data, identify patterns, and make decisions to improve operations
- Able to navigate change in a dynamic environment or adjust to strategic direction
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Head of Operations / General Manager - Software Co. employer: VoiceWorks
Contact Detail:
VoiceWorks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations / General Manager - Software Co.
✨Tip Number 1
Familiarise yourself with the latest trends in operational management and software solutions. Being well-versed in current technologies like ERP systems and cloud-based applications will show that you’re not just a leader, but also a knowledgeable asset to the team.
✨Tip Number 2
Network with professionals in the software industry, especially those who have experience in operations management. Attend relevant events or webinars to connect with potential colleagues and gain insights into the company culture at VoiceWorks.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved processes in your previous roles. Highlighting your ability to drive customer experience and operational excellence will resonate well with the hiring team.
✨Tip Number 4
Research VoiceWorks thoroughly, including their recent achievements and growth metrics. Understanding their business model and how they support their clients will allow you to tailor your conversation during interviews and demonstrate your genuine interest in the role.
We think you need these skills to ace Head of Operations / General Manager - Software Co.
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of Operations / General Manager position. Identify key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in operations management, team leadership, and strategic improvement. Use specific examples that demonstrate your ability to drive operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence and customer focus. Mention your achievements in previous roles and how they relate to the goals of VoiceWorks.
Highlight Relevant Skills: In your application, emphasise your experience with technologies mentioned in the job description, such as ERP systems and cloud-based applications. Provide examples of how you've successfully managed teams and improved processes.
How to prepare for a job interview at VoiceWorks
✨Showcase Your Strategic Thinking
As a Head of Operations or General Manager, you'll need to demonstrate your ability to think strategically. Prepare examples of how you've successfully developed and implemented operational strategies in previous roles, focusing on the impact these had on business growth and customer satisfaction.
✨Highlight Your Leadership Skills
This role requires strong team leadership and development skills. Be ready to discuss your experience in mentoring and training teams, as well as how you've fostered collaboration and motivation among your staff to achieve operational excellence.
✨Demonstrate Your Technical Proficiency
Familiarity with various technologies is crucial for this position. Brush up on your knowledge of ERP systems, cloud-based applications, and other relevant technologies. Be prepared to discuss how you've leveraged these tools to improve operations in past roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making abilities and how you handle change. Think of specific instances where you've navigated challenges or made tough decisions, and be ready to explain your thought process and the outcomes.
