At a Glance
- Tasks: Provide technical support for Siemens legacy PBX systems and troubleshoot telephony issues.
- Company: Voice Secure Global, a leader in advanced contact centre solutions.
- Benefits: Gain hands-on experience, work in a dynamic environment, and enhance your technical skills.
- Other info: Full-time on-site role in Greater Glasgow with opportunities for professional growth.
- Why this job: Join a team that enhances customer interactions with innovative technology.
- Qualifications: Strong knowledge of Siemens PBX systems and excellent troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Voice Secure Global delivers advanced contact center solutions, including chatbots, voice bots, virtual assistants, and mobile voice-based applications. The company focuses on helping organizations enhance customer interactions, streamline communication workflows, and improve support efficiency. Its solutions integrate modern automation with secure, reliable voice technologies to support high-volume environments. Voice Secure Global partners with clients across industries to design, implement, and support tailored customer engagement platforms that scale with business needs.
Role Description
The Siemens Legacy PBX Support Engineer will provide full-time, on-site technical support for Siemens legacy PBX environments in the Greater Glasgow Area. This role involves monitoring, maintaining, and troubleshooting PBX systems, including call routing, voice mail, integrations, and associated telephony infrastructure. The engineer will handle incident diagnosis and resolution, perform root cause analysis, apply patches and configuration changes, and coordinate with vendors or internal teams when needed. Day-to-day responsibilities include managing service requests, documenting technical procedures, updating system records, and ensuring adherence to service level agreements. The role also involves working closely with customers and internal stakeholders to provide clear communication, plan maintenance activities, and support upgrades or migration projects as required.
Qualifications
- Strong Siemens legacy PBX knowledge, including configuration, administration, maintenance, and integration with related telephony systems.
- Proficiency in technical support and troubleshooting, with a focus on diagnosing and resolving PBX and telephony-related incidents efficiently.
- Experience in customer support and customer service, including handling inquiries, managing expectations, and communicating solutions clearly and professionally.
- Familiarity with operating systems commonly used in telephony and networking environments, and the ability to work within related tools and interfaces.
- Solid understanding of voice networks, VoIP concepts, SIP, and telephony protocols; experience with contact center or IVR environments is an advantage.
- Strong documentation skills, including maintaining technical records, change logs, and knowledge base articles.
- Ability to work on-site full time in the Greater Glasgow Area, manage priorities under time pressure, and collaborate effectively with cross-functional teams.
- Relevant technical certification or equivalent experience in telephony, networking, or systems engineering; prior experience with Siemens PBX systems is highly desirable.
Siemens Legacy PBX Support Engineer – 12-Month Contract employer: Voice Secure Global
Voice Secure Global is an exceptional employer, offering a dynamic work environment in the Greater Glasgow Area where innovation meets customer engagement. Employees benefit from a culture that prioritises collaboration and professional growth, with opportunities to enhance technical skills in advanced telephony systems. The company’s commitment to employee development and its focus on cutting-edge technology make it an ideal place for those seeking meaningful and rewarding careers in the contact centre solutions industry.
StudySmarter Expert Advice🤫
We think this is how you could land Siemens Legacy PBX Support Engineer – 12-Month Contract
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in the Greater Glasgow Area. You never know who might be looking for a Siemens Legacy PBX Support Engineer, and a friendly chat could land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with Siemens PBX systems and any relevant projects. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Don’t just apply – engage! When you find a job on our website, reach out to the hiring manager on LinkedIn. A quick message expressing your interest can make you stand out from the crowd.
✨Tip Number 4
Prepare for the interview by brushing up on common PBX troubleshooting scenarios. Be ready to discuss how you've handled incidents in the past, as this will show your problem-solving skills and technical expertise.
We think you need these skills to ace Siemens Legacy PBX Support Engineer – 12-Month Contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Siemens legacy PBX experience and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience in customer support and telephony can benefit us at Voice Secure Global. Keep it concise but impactful!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've diagnosed and resolved PBX issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Voice Secure Global
✨Know Your Siemens PBX Inside Out
Make sure you brush up on your knowledge of Siemens legacy PBX systems. Be ready to discuss specific configurations, maintenance tasks, and troubleshooting techniques you've used in the past. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Show Off Your Customer Support Skills
Since this role involves a lot of customer interaction, prepare examples of how you've handled customer inquiries or resolved issues in previous positions. Highlight your ability to communicate solutions clearly and manage expectations, as this is crucial for success in the role.
✨Demonstrate Your Technical Troubleshooting Prowess
Be ready to walk through your problem-solving process during the interview. Think of a few challenging incidents you've resolved and explain how you diagnosed the issue, what steps you took to fix it, and how you documented the solution. This will showcase your technical support skills.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your ability to handle real-world situations. Practice responding to questions about managing service requests, coordinating with vendors, or planning maintenance activities. This will help you demonstrate your practical experience and readiness for the role.
