At a Glance
- Tasks: Design and build AI agents that redefine customer interactions across various channels.
- Company: Join Decagon, a leading conversational AI platform transforming customer experiences.
- Benefits: Enjoy generous time off, daily meals, and comprehensive health benefits.
- Other info: Dynamic team environment with opportunities for growth and equity.
- Why this job: Make a real impact by creating innovative AI solutions for diverse industries.
- Qualifications: 3+ years in software engineering with skills in Python and TypeScript.
The predicted salary is between 125000 - 180000 £ per year.
Position
Software Engineer, Agents – Full‑time, On‑site, London.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Job Description
Our technology enables industry‑defining enterprises to deploy AI agents that power personalized interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
The Team
The Agent Engineering team deploys mission‑critical AI agents to our customers, impacting millions of users and directly driving Decagon’s growth.
The Role
On the Agent Engineering team, you’ll own and ship best‑in‑class AI agents from implementation through continuous iteration.
You’ll solve users’ needs for leaders across finance, healthcare, and hospitality, building scalable solutions for millions of users.
Responsibilities
- Design and build AI agents outperforming human agents in managing complex customer interactions and driving retention.
- Identify cross‑customer trends to guide platform evolution and research.
- Experiment with and evaluate the latest text and voice models, integrating them at scale with large enterprise customers.
Qualifications
- 3+ years industry experience in software engineering.
- Proficiency with Python, Type Script, and asynchronous programming.
- Comfort digging into system failures within deep technology stacks using any necessary tools.
- Preferred Experience
- Experience with multi‑modal models.
Benefits
- Medical, dental, and vision benefits.
- Generous time off: 25 days annual leave, 8 UK public holidays, company‑wide holiday break.
- Daily lunches, dinners, and snacks in the office.
- Take‑what‑you‑need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave).
- Parental leave, fertility and family‑building benefits through Carrot.
- Life insurance, disability benefits.
- Retirement plan.
Compensation
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
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